The DeLone and McLean Model of Information Systems Success: A Ten-Year Update

By William H. DeLone, Ephraim R. McLean. Journal of Management Information Systems, 2003

12,924 citations recorded by the source corpus.

Subfields: Information Systems and Management, Management Information Systems, Organizational Behavior and Human Resource Management

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Citations in the corpus

Job Characteristics and Job Satisfaction: Understanding the Role of Enterprise Resource (2010, background): “Thus, although the focus on outcomes, such as technology use, is important, use is not an end unto itself, but rather is best positioned as a means to attain other organizational and individual benefits (DeLone and McLean 1992, 2003; Martin and Huq 2007; Seddon 1997).”
Assessing citizen adoption of e-Government initiatives in Gambia: A validation of the technology acceptance model in information systems success (2011, background): “DeLone and McLean (1992, 2003) defined information system quality as quality manifested in a system's overall performance and measured by individuals' perceptions.”
Integrating Service Quality with System and Information Quality: An Empirical Test in the E-Service Context (2013, methodology): “MIS Quarterly Vol. 37 No. 3, pp. 777-794/September 2013 777 the mid-1990s, many IT-based customer services are provided over the Internet, such as personalized advice services offered by Amazon.com and brokerage services offered by eBay.com.”
A Holistic Framework to Improve the Uptake and Impact of eHealth Technologies (2011, positive): “8) refer to the six dimensions of success defined by DeLone and McLean [31,32]: system, service and information quality, to user acceptance, and individual and organizational impact.”
Analysis of User Satisfaction with Online Education Platforms in China during the COVID-19 Pandemic (2020, methodology): “The IS (information systems) success model proposed by DeLone and McLean [38] measured user satisfaction on a website in terms of the service quality.”
Understanding knowledge sharing in virtual communities: An integration of social capital and social cognitive theories (2006, methodology): “Knowledge quality was assessed with items adapted from DeLone and McLean [25] and McKinney et al. [52].”
Technology acceptance model (TAM) and social media usage: an empirical study on Facebook (2014, neutral): “First, an extensive literature review was performed which included theoretical and empirical literature in the areas of TAM, TRA, and TPB and other related works in the area of e-commerce and end user computer satisfaction (Doll and Torkzadeh, 1988; DeLone and McLean, 2003).”
Understanding Web-based learning continuance intention: The role of subjective task value (2008, background): “As with any IS usage, the trade-off between benefits and costs has an important impact on continuance intention [15].”
Organizational impact of system quality, information quality, and service quality (2010, methodology): “As IT impacts not only immediate users, but also work groups, organizations, industries, consumers, and society, DeLone and McLean (2003) replaced the individual impact and organizational impact constructs of their original IS success model with ''net benefits " constructs in their ''updated "…”
Measuring the Performance of Information Systems: A Functional Scorecard (2005, background): “The domain of ISFP used in this study reflects the theory of Figure 1 and the models suggested by Pitt et al. [75] and Delone and McLean [31].”
Definition, structure, content, use and impacts of electronic health records: A review of the research literature (2008, background): “In heir more advanced model [113] DeLone and MacLean added third major dimension, service quality, for e-commerce puroses.”
Transforming business using digital innovations: the application of AI, blockchain, cloud and data analytics (2020, neutral): “ABCD technology infrastructure, privacy and security of digital transformation IS success theory (Delone 2003; DeLone and McLean, 1992) What are the capabilities of data governance, security and privacy for digital transformation using ABCD technologies?”