Exploring the adoption and processing of online holiday reviews: A grounded theory approach

By Alexis Papathanassis, F. Knolle. 2011

383 citations recorded by the source corpus.

Subfields: Marketing, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/de55553f344b3373fefbf20e2aa54925bfad73e0

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Marketing

1. R. Buckley
2. H. Perkins
3. Sangwon Park
4. Fiona X. Yang
5. B. Sparks
6. Stuart J. Barnes
7. S. Gössling
8. Jooyoung Hwang

In Sociology and Political Science

1. C. Michael Hall
2. S. Gössling
3. R. Buckley
4. H. Perkins
5. Fiona X. Yang
6. Sangwon Park
7. B. Sparks
8. Stuart J. Barnes

Citations in the corpus

• The impact of online reviews on hotel booking intentions and perception of trust. (2011, result): “It seemed this approach was most suited to the task and consistent with other research that has suggested it is what customers prefer to see as review content (Papathanassis & Knolle, 2011).”
• Knowledge Sharing Among Tourists via Social Media: A Comparison Between Facebook and TripAdvisor (2017, background): “On the other hand, TripAdvisor is a travel review site that allows consumers to write and search for information related to the tourism industry (Papathanassis & Knolle, 2011).”
• Understanding user experiences of online travel review websites for hotel booking behaviours: an investigation of a dual motivation theory (2018, background): “Furthermore, past studies have focused mainly on the issues surrounding the adoption of the use of online review websites (Papathanassis & Knolle, 2011).”
• Understanding the Impact of Online Reviews on Hotel Performance (2017, background): “…for the impact on consumer decision making (see, e.g., Duan, Gu, and Whinston 2008; Vermeulen and Seegers 2009), with extant literature arguing that negative reviews influence consumers’ decision making more than positive reviews (see Chevalier and Mayzlin 2006; Papathanassis and Knolle 2011).”
• The manager's dilemma: a conceptualization of online review manipulation strategies (2018, background): “Research into trust and credibility shows that perceptions of online content are influenced by factors including valence, informational content and presentation, and source credibility (Papathanassis & Knolle, 2011; Phillips et al., 2015; Sparks & Browning, 2011).”
• Credibility of online reviews and initial trust (2012, background): “First, although previous research on social media has examined the role of valence in information trustworthiness or trust (e.g. Papathanassis and Knolle, 2011; Park and Lee, 2009), few of them have considered the interactional effect of valence and source identity, which helps to further clarify…”