Perceived e‐service quality (PeSQ)
By E. Cristóbal, Carlos Flavián, Miguel Guinaliu. 2007
672 citations recorded by the source corpus.
Subfields: Information Systems and Management, Organizational Behavior and Human Resource Management, Sociology and Political Science
View Paper: https://www.semanticscholar.org/paper/48d40a8a9512443163dedde7e4ef5c3bfbb1dbf6
How researchers see this paper
The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.
In Information Systems and Management
In Organizational Behavior and Human Resource Management
- Samar Rahi
- F. Alnaser
- Jae-Ik Shin
- J. Castañeda
- Chang Won Lee
- Mahmoud Alghizzawi
- Majeed Mustafa Othman Mansour
- Ki Han Chung
In Sociology and Political Science
- Samar Rahi
- F. Alnaser
- Jae-Ik Shin
- J. Castañeda
- Chang Won Lee
- Mahmoud Alghizzawi
- Majeed Mustafa Othman Mansour
- Ki Han Chung
Citations in the corpus
- Relationship Between Customer Satisfaction and Loyalty on the Internet (2011, background): “There are, however, numerous authors who take a different view and argue in favour of a non-linear relationship as the best way of explaining the complex relationship between these concepts ( Coyne 1989; Mittal and Kamakura 2001; Bloemer and Kasper 1995).”
- Integration of UTAUT model in internet banking adoption context (2019, background): “Extending this to e-service quality constructs, results revealed that assurance had a signi fi cant in fl uence on internet banking user intention and the fi nding was in line with that of Cristobal et al. (2007).”
- The effect of site quality on repurchase intention in Internet shopping through mediating variables: The case of university students in South Korea (2013, methodology): “Moreover, no differences in these conclusions are observed if the total sample is divided between buyers and information searchers (Cristobal et al., 2007).”