The Impact of Website Quality Dimensions on Customer Satisfaction in the B2C E-commerce Context
By Hsiu-Fen Lin. 2007
443 citations recorded by the source corpus.
Subfields: Information Systems and Management, Organizational Behavior and Human Resource Management, Sociology and Political Science
View Paper: https://www.semanticscholar.org/paper/1c82b9c3861f516ff44e994de5b9ed9584600277
How researchers see this paper
The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.
In Information Systems and Management
- Joo-Han Ryoo
- Robert D. Galliers
- Bambang Widagdo
- Kenny Roz
- Changsu Kim
- Sharron J. Lennon
- Namchul Shin
- Jongheon Kim
In Organizational Behavior and Human Resource Management
- Joo-Han Ryoo
- Robert D. Galliers
- Bambang Widagdo
- Kenny Roz
- Changsu Kim
- Sharron J. Lennon
- Namchul Shin
- Jongheon Kim
In Sociology and Political Science
- Joo-Han Ryoo
- Robert D. Galliers
- Bambang Widagdo
- Kenny Roz
- Changsu Kim
- Sharron J. Lennon
- Namchul Shin
- Jongheon Kim
Citations in the corpus
- Hedonic Shopping Motivation and Impulse Buying: The Effect of Website Quality on Customer Satisfaction (2021, background): “Therefore, it was concluded that the better the website quality, the higher the level of customer satisfaction (Atulkar & Kesari, 2017; Lin, 2007; Xu, 2017).”
- Online visual merchandising (VMD) cues and consumer pleasure and arousal: Purchasing versus browsing situation (2010, background): “In online visual merchandising research, theory explaining consumer reactions to various VMD cues presented in apparel Web sites is lacking. Applying the S-O-R paradigm (Mehrabian & Russell, 1974) in the Internet shopping context, Eroglu, Machleit, and Davis (2001) developed a conceptual model for o”
- Factors influencing Internet shopping value and customer repurchase intention (2012, background): “Customers do not have time to investigate products and services in detail (Ranganathan and Ganapathy 2002, Lin 2007, Kuan et al. 2008).”