Influencing the online consumer's behavior: the Web experience
By Efthymios Constantinides. Internet Research, 2004
705 citations recorded by the source corpus.
Subfields: Information Systems and Management, Organizational Behavior and Human Resource Management, Sociology and Political Science
View Paper: https://www.semanticscholar.org/paper/2c7970987e0868869f9dd4b841596e56ae7129cc
How researchers see this paper
The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.
In Information Systems and Management
- Zhi Pei
- Audhesh Paswan
- Ruiliang Yan
- Sohail S. Chaudhry
- Mingyao Hu
- Mahmud Al Kailani
- Rachna Nanda Kumar
- Stefan J. Fountain
In Organizational Behavior and Human Resource Management
- Zhi Pei
- Audhesh Paswan
- Ruiliang Yan
- Sohail S. Chaudhry
- Mingyao Hu
- Mahmud Al Kailani
- Rachna Nanda Kumar
- Stefan J. Fountain
In Sociology and Political Science
- Zhi Pei
- Audhesh Paswan
- Ruiliang Yan
- Sohail S. Chaudhry
- Mingyao Hu
- Mahmud Al Kailani
- Rachna Nanda Kumar
- Stefan J. Fountain
Citations in the corpus
- Web 2.0: Conceptual foundations and marketing issues (2008, background): “…inputs and infl uencers of buying behaviour to the model: the online marketing mix (C), which basically represents the controllable online experiences provided by the corporate website (Constantinides, 2004), and the Web 2.0 infl uences (D), which are by and large beyond the marketer ’ s control.”
- E-tailer׳s return policy, consumer׳s perception of return policy fairness and purchase intention (2014, methodology): “Prior research using signaling theory suggests that a lenient return policy signals a higher quality, which influences consumer's purchase intention (Wood, 2001; Constantinides, 2004; Mukhopadhyay and Setaputra, 2007).”
- Enhancing consumer engagement in e-commerce live streaming via relational bonds (2020, background): “Such a shopping experience can increase the feelings of uncertainty and perceived risk (Constantinides, 2004; Gefen, 2003; Kozlenkova et al. , 2017).”
- Measuring customer experience in banks: scale development and validation (2014, background): “Online functional elements (OFE) These elements basically deal with the functionality aspect of the web site, its usability and interactivity components highly affect the web-experience of the user Constantinides (2004), Mathwick and Rigdon (2004), Takatalo et al.”
- Investigating Uncertainty Avoidance and Perceived Risk for Impacting Internet Buying: A Study in Three National Cultures (2011, background): “Constantinides (2004) also found that transaction security and customer data safety are principal concerns of customers purchasing products or services online.”