Development and validation of an instrument to measure user perceived service quality of information presenting Web portals

By Zhilin Yang, Shaohan Cai, Zhe Zhou, Nan Zhou. Information Manager (The), 2005

867 citations recorded by the source corpus.

Subfields: Information Systems and Management, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/fd81da8ca2b724661bb4dd46033241af4cc52c40

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In Information Systems and Management

In Organizational Behavior and Human Resource Management

In Sociology and Political Science

Citations in the corpus

The determinants of recommendations to use augmented reality technologies: the case of a Korean theme park. (2015, methodology): “…2009; Yang et al., 2005), system quality (Aladwania & Palvia, 2002; Rivard et al., 1997), personalized service quality (Aladwania & Palvia, 2002; Yang et al., 2005), satisfaction (Choi et al., 2011; Kuo et al., 2009; Yang et al., 2005), intention to recommend (Choi et al., 2011; Kuo et al.,…”
E-learning success determinants: Brazilian empirical study (2017, neutral): “A Several studies have found that information quality has a positive impact on the use and satisfaction (Lin & Lee, 2006; Machado-Da-Silva et al., 2014; McKinney, Yoon, & Zahedi, 2002; Urbach et al., 2010a; Yang, Cai, Zhou, & Zhou, 2005).”
An empirical investigation of employee portal success (2010, methodology): “Focusing on the user-perceived service quality of web portals, Yang et al. (2005) developed and validated an instrument based on different conceptual models in the areas of IS and technology adoption.”
Measuring customer experience in banks: scale development and validation (2014, background): “Further, the association between the experience factors and customer experience with a second-order CFA was inspected (Byrne, 1994; Homberg and Rudolph, 2001; Yang et al., 2005).”
e-GovQual: A multiple-item scale for assessing e-government service quality (2012, background): “Some of them are E-S-QUAL [1], [13], User-perceived web quality [14], E-Qual [15], WebQual™ [16], SITEQUAL [17], IP-Portals [18] etc.”
Why do travelers trust TripAdvisor? Antecedents of trust towards consumer-generated media and its influence on recommendation adoption and word of mouth (2015, methodology): “However, CGM websites like TripAdvisor do not enable transactions and so they function as information presenting and communication websites (Yang et al., 2005).”
Consumer's perceptions of website's utilitarian and hedonic attributes and online purchase intentions: A cognitive–affective attitude approach (2017, background): “Five items of product information (PI) were adapted from Yang et al. (2005).”
Factors affecting adoption of online banking: A meta-analytic structural equation modeling study (2015, background): “In regard to the insignificant effect of service quality on perceived usefulness (H33), there is evidence that service quality is highly correlated with the information quality and system quality [144, 146].”
Understanding customers' repeat purchase intentions in B2C e‐commerce: the roles of utilitarian value, hedonic value and perceived risk (2014, background): “Product information (PI) (adapted from Ballantine (2005) and Yang et al. (2005) ) PI1 I thought that this website provided detailed information about the products featured.”