Why do travelers trust TripAdvisor? Antecedents of trust towards consumer-generated media and its influence on recommendation adoption and word of mouth

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Sentiment Analysis in Tourism: Capitalizing on Big Data (2019, background): “Therefore, social media and blogs nowadays complements opinions attained from relatives, friends, colleagues, and official sources (Cantallops & Salvi, 2014; Chua & Banerjee, 2013; Filieri et al., 2015; Hepburn, 2007; Mack et al., 2008).”
The manager's dilemma: a conceptualization of online review manipulation strategies (2018, background): “This process is complex because prospective customers consider various elements of reviews, weighing positive and negative information, hotel standard, as well as semiotic context (e.g. Limberger, Dos Anjos, de Souza Meira, & dos Anjos, 2014; Vermeulen & Seegers, 2009; see also Filieri, 2015).”
Predicting overall customer satisfaction: Big data evidence from hotel online textual reviews (2019, neutral): “It is measured by a user’s contribution level endorsed by TripAdvisor and ranges from 0 to 6, where a Level 6 contributor indicates that the reviewer is engaged in the TripAdvisor community to the greatest extent in terms of the number of reviews posted (Filieri et al., 2015; Liu et al., 2018).”
Understanding consumers’ intention to use plastic bags: using an extended theory of planned behaviour model (2017, methodology): “The data from Google indicate that over 80% of young persons search information online (Filieri et al. 2015).”