Chi-Ming Wu

Organizational Behavior and Human Resource Management · 2009–2012

A researcher in the Science corpus: 2 papers; trusts 12 researchers and is trusted by 3 researchers here, as inferred from the citation graph.

Subfields

• Organizational Behavior and Human Resource Management — 39 citations into it; #6,109 of 8,741 by trust here, #2,449 by citations
• Marketing — 22 citations into it; #4,190 of 6,289 by trust here, #1,529 by citations
• Sociology and Political Science — 21 citations into it
• Information Systems and Management — 19 citations into it; #2,600 of 3,842 by trust here, #707 by citations

Whom Chi-Ming Wu trusts overall

Their strongest outbound trust, strongest first, inferred from their citations.

1. Jochen Wirtz
2. Hans H. Bauer
3. K. Schoefer
4. Joel E. Collier
5. Anna S. Mattila
6. James G. Maxham

Who trusts Chi-Ming Wu overall

1. Timothy Hyungsoo Jung
2. Namho Chung

Papers from Chi-Ming Wu's perspective

Ordered by how strongly the researchers Chi-Ming Wu trusts endorse each paper. Same corpus, a different order for every researcher.

1. Service quality delivery through web sites: A critical review of extant knowledge (Journal of the Academy of Marketing Science)
2. Multivariate Data Analysis (Technometrics)
3. Satisfaction: A Behavioral Perspective on the Consumer
4. Consumer responses to compensation, speed of recovery and apology after a service failure
5. Strengthening the Satisfaction-Profit Chain
6. Justice strategy options for increased customer satisfaction in a services recovery setting
7. Application of Fairness Theory to Service Failures and Service Recovery
8. eTransQual: A Transaction Process-Based Approach for Capturing Service Quality in Online Shopping
9. Perceived justice in service recovery and behavioral intentions: the role of relationship quality.
10. An examination of the determinants of customer loyalty in mobile commerce contexts (Information Manager (The))

Their papers

• Satisfaction and post-purchase intentions with service recovery of online shopping websites: Perspectives on perceived justice and emotions (2012) — 323 citations
• The relationships among service quality, perceived value, customer satisfaction, and post-purchase intention in mobile value-added services (2009) — 1,474 citations