Emotional labor, burnout, and inauthenticity: Does gender matter?

By R. Erickson, C. Ritter. 2001

471 citations recorded by the source corpus.

Subfields: General Health Professions, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/f91346aa0fa5ca6e6b02259b694663f63b434868

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In General Health Professions

In Sociology and Political Science

Citations in the corpus

Authenticity and its influence on psychological well‐being and contingent self‐esteem of leaders in Singapore construction sector (2009, background): “Others have developed scales to measure ‘inauthenticity’ (see, for example, Erickson and Ritter, 2001).”
On the costs and benefits of emotional labor: a meta-analysis of three decades of research. (2011, background): “Empirical studies illustrated that the suppression of negative feelings and the simulation of positive emotions lead to lower self-authenticity (Brotheridge & Lee, 2002; Erickson & Ritter, 2001; Simpson & Stroh, 2004).”
Authenticity, Social Context, and Well-Being in the United States, England, and Russia (2013, methodology): “Erickson and Ritter (2001) developed the Inauthenticity at Work Scale to assess subjective experiences of authenticity at work over the previous 6 months.”
Emotional Labour in University Lecturers: Considerations for Higher Education Institutions (2013, background): “Secondly, to examine sample demographics as significant factors for emotional labour in university lecturers; gender, age, length of service and hours of employment (full-time / part-time) are included as relevant factors (e.g. Erickson & Ritter, 2001).”
Effects of organizational/occupational characteristics and personality traits on hotel manager emotional exhaustion. (2010, background): “When an occupation requires more frequent and intensive interaction with people, one’s physical and psychological strain increases (Erickson and Ritter, 2001; Brotheridge and Grandey, 2002; Cordes and Dougherty, 1993).”
Unfair Treatment in the Workplace and Worker Well-Being (2012, background): “turnover intensions (Bakker, vanEmmerik, & Euwema, 2006; Ducharme, Knudesn & Roman, 2008; Erickson & Ritter, 2001; Hochschild, 1983); however, researchers have also illustrated ways in which workers benefit from positive service interactions (Bolton & Boyd, 2003; Bolton & Houlihan, 2005; Brown &…”
The Effects of Occupational Characteristics on the Experience and Expression of Anger in the Workplace (2004, methodology): “Ideally, reports of how frequently workers get angry at work and what they usually do about it would be best suited for such analyses (Erickson & Ritter, 2001).”
State or trait: effects of state optimism on job-related outcomes (2009, methodology): “Burnout : Burnout was measured with a six-item scale from (Erickson & Ritter, 2001).”
Organizational Culture, Change and Emotions: A Qualitative Study (2009, result): “However the managers may lack the emotional intelligence to detect whether inauthentic expression has harmful consequences for the employees, as previous studies have shown (Schaubroeck and Jones, 2000; Erickson and Ritter, 2001).”