Effects of organizational/occupational characteristics and personality traits on hotel manager emotional exhaustion.

115 citations recorded by the source corpus.

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

Effect of job insecurity on frontline employee’s performance: Looking through the lens of psychological strains and leverages (2017, background): “The condition and characteristics of work environment in this industry are considered as factors to create emotional exhaustion among employees (Babakus et al., 2008; Pienaar & Willemse, 2008; Karatepe & Aleshinloye, 2009; O‟Neill & Xiao, 2010; Kim, Shin, & Umbreit, 2007; Karatepe & Uludag, 2007).”
Emotional exhaustion and its consequences for hotel service quality: the critical role of workload and supervisor support (2020, background): “Particularly, a relationship between personality traits and EM_EXH has not received adequate attention yet (Kim et al., 2007; O’Neill & Xiao, 2010).”
The effects of work overload and work-family conflict on job embeddedness and job performance: the mediation of emotional exhaustion. (2013, background): “This is not surprising, because employees who carry heavy workload and experience heightened work-family conflict and family-work conflict display higher emotional exhaustion (O’Neill and Xiao, 2010; Yavas et al., 2008).”
Motivating frontline employees: Role of job characteristics in work and life satisfaction (2016, background): “The work environment can be considered stressful because of this demand (O'Neill & Xiao, 2010).”