Service Innovation Viewed Through a Service-Dominant Logic Lens: A Conceptual Framework and Empirical Analysis

By Andrea Ordanini, A. Parasuraman. 2011

690 citations recorded by the source corpus.

Subfields: Marketing, Sociology and Political Science, Strategy and Management

View Paper: https://www.semanticscholar.org/paper/ece5d80ad57dcbe83d02ce6d1095390aaa6fb04f

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Marketing

In Sociology and Political Science

In Strategy and Management

Citations in the corpus

Linking Service-Dominant Logic and Strategic Business Practice (2012, background): “The idea is that through coproduction (which is optional in S-D logic), the mutual service provision and service innovation is improved (see Ordanini and Parasuraman 2011), and the superordinate concept of cocreating value (which is not optional in S-D logic) is enhanced.”
Utilizing customer knowledge in innovation: antecedents and impact of customer involvement on new product performance (2015, neutral): “2014), whereas others indicate that it has no effect or even a negative impact on NPD performance (e.g., Menguc et al. 2014; Ordanini and Parasuraman 2011).”
Exploring value propositions and service innovation: a service-dominant logic study (2014, methodology): “…has shown that personnel external to the R&D department, e.g. managers and frontline employees, contribute to firms’ creation of value propositions (Cadwaller et al. 2010; Melton and Hartline 2010; Ordanini and Parasuraman 2011), we focused on innovation projects comprised of such personnel.”
Enhancing Green Absorptive Capacity, Green Dynamic Capacities and Green Service Innovation to Improve Firm Performance: An Analysis of Structural Equation Modeling (SEM) (2015, background): “Service innovation involves developing technology-enabled services that incorporate new inventions [51], customer interactions [52,53], service portfolios [54], service delivery [55], or service designs [56].”
Success Factors for Service Innovation: A Meta‐Analysis (2016, background): “, 2014), leading to incremental and trivial improvements (Ordanini and Parasuraman, 2011).”
Service Innovation: A Service-Dominant Logic Perspective (2015, methodology): “Early efforts to apply S-D logic to understand service innovation largely focused on one or more specific constructs or concepts (e.g., Michel et al. 2008; Ordanini and Parasuraman 2011).”
How Big Data Analytics Enables Service Innovation: Materiality, Affordance, and the Individualization of Service (2018, background): “Service innovation can range from incremental to radical [33, 45] and can be described along dimensions of innovation (i.”
Strategic IT alignment: twenty-five years on (2015, background): “Rather, new value propositions become possible when suppliers, business partners, and customers work together to co-create value (Spohrer and Maglio, 2008; Ordanini and Parasuraman, 2011).”
Customer orientation and innovation : a comparative study of manufacturing and service firms (2016, background): “In contrast, although many scholars do emphasize the importance of collaborating with suppliers or network partners (e.g., Frambach et al., 1998; Ordanini and Parasuraman, 2011; Tomlinson and Fai, 2013), there is no consensus on the standards and best practices of supplier collaboration in service…”
Co-creating services—conceptual clarification, forms and outcomes (2018, background): “For the second generation of customer–provider collaboration, desired outcomes are considered for both the provider and the customer, and they anticipate well-being, relationship quality and innovation, among others (Engström and Elg, 2015; So et al., 2016, Ordanini and Parasuraman, 2011).”
Defining service innovation: A review and synthesis (2016, positive): “Academic research is reflecting an increasing focus on service innovation (Dotzel, Shankar, & Berry, 2013; Ordanini & Parasuraman, 2010) through an increased number of publications and interest from diverse research disciplines (Carlborg, Kindström, & Kowalkowski, 2014; Toivonen & Tuominen, 2009).”
“Service Encounter 2.0”: an investigation into the roles of technology, employees and customers (2017, background): “The important role of employees in innovation is evident in research showing that themore contact employees are involved in the service innovation process, the greater innovation volume and innovation radicalness (Ordanini & Parasuraman, 2011).”
Human resource practices and innovation in the hotel industry: The mediating role of human capital (2018, background): “Other investigative studies applied to the hospitality industry have shown that employees are a critical element in generating innovations in the sector (Ordanini and Parasuraman, 2011; Ottenbacher et al., 2006; Walsh et al., 2008).”