Service Innovation: A Service-Dominant Logic Perspective

By Robert F. Lusch, Satish Nambisan. MIS Q., 2015

1,779 citations recorded by the source corpus.

Subfields: Business and International Management, Management of Technology and Innovation, Marketing

View Paper: https://www.semanticscholar.org/paper/5d1d25e8e7c0abbac2b9189dbe7b9b67fee5fda7

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Citations in the corpus

How Big Data Analytics Enables Service Innovation: Materiality, Affordance, and the Individualization of Service (2018, background): “of hardware, that is, physical materiality, and software, that is, digital materiality [24, 58].”
Digital transformation: Five recommendations for the digitally conscious firm (2020, neutral): “Moreover, a deﬁning characteristic of digital technology is the ability to increase the density of information and the knowledge resources that may be brought to bear on any single set of data (Lusch & Nambisan, 2015).”
Digital Entrepreneurship: Toward a Digital Technology Perspective of Entrepreneurship (2017, background): “…from its related physical form or device has led to the gradual infusion of such digital artifacts or components into a wide range of products and services (Lusch & Nambisan, 2015) and unleashed a plethora of opportunities for entrepreneurs in different industries (Porter & Heppelmann, 2014).”
Digitalization: Opportunity and Challenge for the Business and Information Systems Engineering Community (2017, background): “On the business side, opportunities are arising for closer collaboration with service research and marketing (e.g., Lush and Nambisan 2015).”
The digital transformation of innovation and entrepreneurship: Progress, challenges and key themes (2019, background): “serve as an active ingredient in fueling innovative initiatives (Lusch and Nambisan, 2015; Nambisan, 2013).”
Success Factors for Service Innovation: A Meta‐Analysis (2016, background): “an alliance of partners, to create customer value (Lusch and Nambisan, 2015).”
Defining service innovation: A review and synthesis (2016, neutral): “Consequently, some researcherswhoview service innovation as outcome or change instead define value from the customer perspective (Lusch & Nambisan, 2015;Michel, Brown, & Gallan, 2008).”
The open innovation research landscape: established perspectives and emerging themes across different levels of analysis (2016, neutral): “For example, the greater the extent of digitisation of the opportunity (Lusch and Nambisan 2015), the more accessible the opportunity will be to diverse types of external entities (Aldrich 2014).”
Recombination in the open-ended value landscape of digital innovation (2018, background): “Even in the service innovation literature (Barrett et al. 2015; Lusch and Nambisan 2015), where value-in-use is emphasized, and in the platform and network effects literature (Gawer 2014; Parker et al. 2016), where demand and user adoption are important, there is a lack of a vocabulary and coherent…”
Service-dominant logic 2025 (2017, background): “…innovation studies, Michel, Brown, and Gallan (2008) provide an expanded and strategic view of discontinuous innovations by deploying S-D logic; Lusch and Nambisan (2015) provide a broadened view of service innovation in the digital age grounded in S-D logic that includes service ecosystems,…”
Organizing for digital servitization: A service ecosystem perspective (2019, background): “Digitalization entails the decoupling of information from the devices and technologies that can potentially reshape the nature of service activities (Lusch & Nambisan, 2015).”
The role of digital technologies for the service transformation of industrial companies (2018, result): “This view is in line with that of Lusch and Nambisan (2015), who state that service platforms can ‘enhance the efficiency and effectiveness of service exchange by liquefying resources and increasing resource density’.”