Hotel job burnout: the role of personality characteristics.

By Hyun Jeong Kim, K. Shin, W. Umbreit. 2007

358 citations recorded by the source corpus.

Subfields: Organizational Behavior and Human Resource Management, Social Psychology

View Paper: https://www.semanticscholar.org/paper/db4bdc71afa5beb8b45c6018b743e549b4262dc9

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In Organizational Behavior and Human Resource Management

In Social Psychology

Citations in the corpus

Hotel service providers' emotional labor: The antecedents and effects on burnout. (2008, background): “The direct effect of dispositional factors (neuroticism and extraversion) and job characteristics (autonomy, customer contact, and display rules) on burnout has been well documented (e.g., Brotheridge and Grandey, 2002; Cordes and Daugherty, 1993; Demerouti et al., 2001; Kim et al., 2007; Maslach et”
The Impact of Supervisory Support on Organizational Commitment, Career Satisfaction, and Turnover Intention for Hospitality Frontline Employees (2015, background): “Furthermore, a study by Kim, Shin, and Umbreit (2007) found that satisfied workers are necessary to ensure service consistency and customer satisfaction when dealing with customer interactions, which is a critical business outcome related to the overall success of hospitality organization.”
The effects of work overload and work-family conflict on job embeddedness and job performance: the mediation of emotional exhaustion. (2013, background): “Frontline employees also often experience (emotional) exhaustion (Kim et al., 2007; Liang, 2012).”
A Review of Personality Research in the Tourism and Hospitality Context (2010, methodology): “Personality was measured by the five-factor model's international personality item pool (IPIP; Goldberg, 2001 ); the researchers concluded that hospitality service staff should ideally be agreeable extroverts ( Kim, Shin, & Umbreit, 2007 ).”
Antecedents and consequences of job satisfaction in the hotel industry (2010, background): “The study conducted by Kim et al. (2007) implied that job burnout might increase rates of employee turnover.”
AFFECTIVITY, CONFLICTS IN THE WORK-FAMILY INTERFACE AND HOTEL EMPLOYEE OUTCOMES (2008, neutral): “, 2006), and the United States (Babin and Boles, 1998; Kim et al., 2007).”
Effects of culinary employees’ role stress on burnout and turnover intention in hotel industry: moderating effects on employees’ tenure (2012, background): “Customers gain satisfaction and perception of quality entirely through those employees with whom they are in personal contact, so it is crucial to manage the stress undergone by such employees throughout their job performing process (Karatepe & Karatepe, 2010 ; Kim, O’Neill, & Cho, 2010 ; Kim, Shi”