Consumer Response to Stockouts

By Gavan J. Fitzsimons. 2000

545 citations recorded by the source corpus.

Subfields: General Decision Sciences, Marketing

View Paper: https://www.semanticscholar.org/paper/c33e1fab92fd65750e4b70d923e37e782a0f249a

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Citations in the corpus

American attitudes toward nudges (2016, background): “Reactant individuals are annoyed or angry when someone else imposes goals on them (Brehm 1966; Clee & Wicklund 1980; Fitzsimons 2000; Fitzsimons & Lehmann 2004; Chartrand et al., 2007).”
When Mental Simulation Hinders Behavior: The Effects of Process-Oriented Thinking on Decision Difficulty and Performance (2009, unknown): “…thinking on decision implementation , we know that greater decision difficulty is likely to lower consumers' satisfaction with the decision process (Fitzsimons 2000), increase willingness to postpone choice (Dhar 1997), and increase the likelihood of switching to a compromise option (Novemsky et…”
The effects of scarcity on consumer decision journeys (2018, background): “For example, consumers may exhibit reactance in response to perceived choice restriction (Brehm 1966), which can increase the perceived desirability of the product and reduce the consumer’s satisfaction with the decision process and retailer (Fitzsimons 2000).”
Investigating Effects of Out-of-Stock on Consumer Stockkeeping Unit Choice (2012, background): “When a SKU is OOS on the last purchase occasion, it might affect consumer preference and subsequently its current-period purchase probability in either a positive or negative way (Fitzsimons 2000).”
Dual Sales Channel Management with Service Competition (2008, background): “Fitzsimons (2000) finds that when consumers are exposed to a stockout, they are significantly less likely to return to that store on a subsequent visit.”
Great Expectations?! Assortment Size, Expectations, and Satisfaction (2010, background): “Consumers value greater selection (e.g., Broniarczyk, Hoyer, and McAlister 1998; Kahn 1995; McAlister and Pessemier 1983) and react negatively to restrictions imposed on their decisions (e.g., Fitzsimons 2000).”
Consumer response to online apparel stockouts (2011, methodology): “Decision satisfaction is defined as consumers’ satisfaction with their experience in the decision process (Fitzsimons, 2000).”
Demand Estimation and Assortment Optimization Under Substitution: Methodology and Application (2007, background): “There is plenty of empirical evidence suggesting that consumers might be willing to accept a substitute if their favorite product is unavailable (e.g., Fitzsimons 2000, Gruen et al. 2002, Campo et al. 2004).”
Integration of Online and Offline Channels in Retail: The Impact of Sharing Reliable Inventory Availability Information (2014, unknown): “Fitzsimons (2000) and Anderson et al. (2006) studied how customers respond to stockouts and how to measure and mitigate stockout costs.”
Linking Sources of Consumer Confusion to Decision Satisfaction: The Role of Choice Goals (2013, methodology): “Decision satisfaction depends on the characteristics of a choice set such as the availability of options and the alignability of an assortment (Fitzsimons, 2000).”
Contingent Response to Self-Customization Procedures: Implications for Decision Satisfaction and Choice (2009, background): “(7 point: disagree/agree scale) Choice Satisfaction (Fitzsimons 2000): “How satisfied or dissatisfied are you with the laptop that you have customized?””
Understanding the do-it-yourself consumer: DIY motivations and outcomes (2011, background): “…situations and discontinued products point toward a variety of consumer reactions such as switching stores and brands, not returning to the same store on the next shopping trip, spending less, or postponing the purchase (Fitzsimons 2000; Martin 2002; Emmelhainz et al. 1991; Sloot et al. 2005).”