Dual Sales Channel Management with Service Competition

By Kay-Yut Chen, Murat Emre Kaya, Ö. Özer. Manufacturing & Service Operations Management, 2008

443 citations recorded by the source corpus.

Subfields: Management Information Systems, Marketing, Strategy and Management

View Paper: https://www.semanticscholar.org/paper/640435c9ede5fa0056b184c9f7a0aaf93f34d813

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In Management Information Systems

In Marketing

In Strategy and Management

Citations in the corpus

Browse‐and‐Switch: Retail‐Online Competition under Value Uncertainty (2014, background): “Demand variability, relative channel costs, and the proportion of uninformed consumers determine whether the manufacturer should set up an online store (Bernstein et al. 2009, Chen et al. 2008, Dumrongsiri et al. 2008).”
Vertical Integration under Competition: Forward, Backward, or No Integration? (2012, background): “They consider attributes like product availability, delivery lead time, and relative inconvenience of each channel (Chen et al. 2008) and consumer cost for searching online or traveling (Cattani et al. 2006, Guo and Liu 2008) in addition to prices.”
Supplier Encroachment with Multiple Retailers (2021, background): “…channel can lower retailers’ sales effort (Fein and Anderson 1997), attract away a part of consumers (Alba et al. 1997), affect the brand image (Frazier and Lassar 1996), transfer more inventory risk (Chen et al. 2008), more quality improvement cost (Ha et al. 2016) to retailers, and so forth.”
On the Advantage of Quantity Leadership When Outsourcing Production to a Competitive Contract Manufacturer (2013, background): “Chen et al. (2008) assume consumer demand to be endogenously affected by the service level (delivery lead time and product availability), and investigate the optimal time for the manufacturer to establish a direct or retail channel if it is already selling through one or the other.”
Integration of Online and Offline Channels in Retail: The Impact of Sharing Reliable Inventory Availability Information (2014, unknown): “There are examples of models in operations management that consider the costs of visiting a store (Dana and Petruzzi 2001, Chen et al. 2008).”
Trust in Forecast Information Sharing (2011, background): “The third group studies behavioral issues in a strategic context where multiple decision makers interact with each other (e.g., Chen et al. 2008, Cui et al. 2007, Lim and Ho 2007, Ho and Zhang 2008).”
Omnichannel Retail Operations with Buy-Online-and-Pick-up-in-Store (2017, unknown): “Chen et al. (2008) study service competition between the two channels and characterize the optimal channel strategy for the supplier.”
Examining relationships between the return policy, product quality, and pricing strategy in online direct selling (2013, unknown): “The majority of this literature concentrates on channel choice and competition and cooperation among the channels (Seifert et al., 2006; Chen et al., 2008; Xiao and Choi, 2009).”
Pricing and production decisions in a dual-channel supply chain when production costs are disrupted (2013, unknown): “Chen et al. (2008) investigated service competition in a dual-channel supply chain based on consumer channel choice behavior.”
Competition and Coordination in a Two‐Channel Supply Chain (2015, background): “Chen et al. (2008) assume a common heterogenous price for the two channels ﬁnd that the dual-channel structure can be used to segment the market and manage inventory risk when channels compete in service.”