Alleviating the Burden of Emotional Labor

By A. Silke McCance, Christopher D. Nye, Lu Wang, Kisha S Jones, Chi-Yue Chiu. 2013

97 citations recorded by the source corpus.

Subfields: Social Psychology, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/bbfd9d517134aa100857d32dcdf97f9f686603ef

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Social Psychology

1. Mo Wang
2. Allison S. Gabriel
3. Junqi Shi
4. Alicia A. Grandey
5. Lisa E. Baranik
6. Yaping Gong
7. Y. Lee
8. P. Chelladurai

In Sociology and Political Science

1. Allison S. Gabriel
2. Mo Wang
3. Junqi Shi
4. Yaping Gong
5. Lisa E. Baranik
6. Alicia A. Grandey
7. Y. Lee
8. Nai‐Wen Chi

Citations in the corpus

• Emotional Labor at a Crossroads: Where Do We Go from Here? (2015, background): “In a laboratory experiment, social sharing after a difficult customer exchange reduced feelings of anger (McCance et al. 2013), and a climate for authenticity among hospital staff reduced the burnout from surface acting with patients (Grandey et al. 2012).”
• Customer Mistreatment, Employee Health, and Job Performance (2017, background): “However, this finding was not completely unexpected, as mixed findings for social sharing of negative events have been reported in the literature (Brown et al., 2005; Calmes & Roberts, 2008; Haggard et al., 2011; McCance et al., 2013; Rose, 2007).”