The Consequences of Human Resource Stocks and Flows: A Longitudinal Examination of Unit Service Orientation and Unit Effectiveness

By Robert E. Ployhart, Jeff A. Weekley, Jase R. Ramsey. 2009

200 citations recorded by the source corpus.

Subfields: Accounting, Organizational Behavior and Human Resource Management, Strategy and Management

View Paper: https://www.semanticscholar.org/paper/b1f72ff23e44f20db207b3c760e74644f7ee91b6

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In Accounting

In Organizational Behavior and Human Resource Management

In Strategy and Management

Citations in the corpus

Resource-Based Perspectives on Unit-Level Human Capital (2014, background): “An example of how the unit’s HCR and its effects fluctuate over time can be found in Ployhart, Weekley, and Ramsey (2009), which shows that both the stock and flows of the unit’s HCR influence unit-level performance.”
Exploring human capital: putting ‘human’ back into strategic human resource management (2011, background): “This has largely been the construct that researchers have captured when using aggregated measures of human capital ( e.g. Hitt et al ., 2001; Ployhart et al ., 2009).”
A Service Climate Synthesis and Future Research Agenda (2014, background): “…earlier reported results on customer orientation at the individual level of analysis (Frei and McDaniel 1998) and the aggregated levels of analysis (Ployhart, Weekley, and Ramsey 2009), suggest these people are the ones most likely to display the highest levels of customerfocused OCB that a…”
Human resource practices and innovation in the hotel industry: The mediating role of human capital (2018, background): “Human capital is particularly significant in performing activities that require interaction and communication with customers (Korczynski, 2002; Ployhart et al., 2009).”
The Dynamics of Emergence: Cognition and Cohesion in Work Teams (2012, background): “Theory and research are beginning to probe this frontier (e.g., see Ployhart et al., 2009; Van Iddekinge et al., 2009 for notable empirical exemplars).”
Developing and Leveraging Human Capital Resource to Promote Service Quality (2016, background): “Although service orientation has been conceptualized as an individual-level construct, it can also be considered an attribute of a work unit or an organization (Hogan et al., 1984; Ployhart et al., 2009).”
Reconsidering Pay Dispersion's Effect on the Performance of Interdependent Work: Reconciling Sorting and Pay Inequality (2012, background): “On the basis of this capability argument, Ployhart et al. (2009) hypothesized and found that the positive effect of sales force human capital on store performance diminished at higher human capital levels.”