Developing and Leveraging Human Capital Resource to Promote Service Quality

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The Role of Work Motivation and Work Environment in Improving Job Satisfaction (2021, background): “In addition, Aryee et al (2016); Santos-Vijande et al (2021) suggests that work motivation is a condition that encourages the individual's desire to carry out certain activities to achieve his desires.”
A Motivational Game-Theoretic Approach for Peer-to-Peer Energy Trading in the Smart Grid (2019, background): “The application of motivational psychology can be found in public health [39], education system [40], human service [41], economics [42], medicine [43], engineering [44], and energy management [45].”
The Service–Profit Chain: A Meta-Analytic Test of a Comprehensive Theoretical Framework (2017, background): “Thus, internal service quality also influences employee productivity, presumably through its effect on employees’ abilities (e.g., Aryee et al. 2016; Messersmith et al. 2011).”