An Evaluation of Cyber-Bookshops: The WebQual Method

By Stuart J. Barnes, Richard T. Vidgen. International Journal of Electronic Commerce, 2001

493 citations recorded by the source corpus.

Subfields: Information Systems, Information Systems and Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/afd6ef54b1c513dc30fa2f3724889c908c5b1bc4

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Citations in the corpus

User satisfaction from commercial web sites: The effect of design and use (2006, background): “WebQual is a popular index calculated on the basis of user perceptions on dimensions of usability, information quality, and service interaction quality; it has evolved via a process of iterative refinement [8–13].”
Measuring customer perceived online service quality: Scale development and managerial implications (2004, background): “Based on 54 student evaluations of three UK-based Internet bookshops, Barnes and Vidgen (2001) have extended the SERVQUAL scale and established a WebQual Index with 24 measurement items.”
The impact of the online and offline features on the user acceptance of Internet shopping malls (2004, methodology): “Typical dimensions are tangibles, reliability, responsiveness, assurance, and empathy [3,5,28].”
B2C e-commerce web site quality: an empirical examination (2005, background): “Buying books over the internet is one of the early e-commerce applications that have matured to become relatively stable (Barnes and Vidgen, 2001) and online bookings have consistently shown a higher growth rate than most other online markets (Joergensen and Blythe, 2003).”
Investigating the effect of website quality on e-business success: An analytic hierarchy process (AHP) approach (2006, methodology): “The relationship is tested by comparing the ranking of the most preferred website with that of business performance.”
An Integrative Approach to the Assessment of E-Commerce Quality (2002, methodology): “Previous applications of WebQual include UK business school Web sites (Barnes and Vidgen 2000), Internet bookshops (Barnes and Vidgen 2001a), small companies (Barnes and Vidgen 2001b), and online auction houses (Barnes and Vidgen 2001c).”
Community based innovation: How to integrate members of virtual communities into new product development (2006, background): “Further, general design requirements of a high quality web site have to be met [5, 38].”
Effects of e‐service quality on loyalty intention: an empirical study in online auction (2008, background): “’s (2002) WebQual, Yoo and Donthu’s (2001) SITEQUAL scale, and Barnes and Vidgen’s (2001) WebQual scale.”
WebQual: An Instrument for Consumer Evaluation of Web Sites (2007, background): “, [11, 84, 111]), but an extensive literature review found no study that met all the conditions described above.”
eTransQual: A Transaction Process-Based Approach for Capturing Service Quality in Online Shopping (2006, methodology): “Here, various communication instruments are available including e-mails, fax, chats, discussion forums, newsgroups, voice over IP, “call me back” buttons and feedback forms (Barnes and Vidgen, 2001; Jayawardhena, 2004).”
Quality function deployment: A literature review (2002, background): “…(Samuel and Hines, 1999), government services (Lewis and Hartley, 2001), hotels (Dube et al., 1999; Stuart and Stephen, 1996), on-line bookshops (Barnes and Vidgen, 2001), mortgage (McLaurin and Bell, 1991, 1993), professional services (Adiano, 1998), public sectors (Curry, 1999; Curry and…”
Measuring Web site quality improvements: a case study of the forum on strategic management knowledge exchange (2003, methodology): “The development of WebQual is discussed fully elsewhere (see Barnes and Vidgen, 2001a, b; 2002).”