User satisfaction from commercial web sites: The effect of design and use

By Moshe Zviran, Chanan Glezer, Itay Avni. Information Manager (The), 2006

338 citations recorded by the source corpus.

Subfields: Information Systems and Management, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/c76aafbda89d3c8c73b683166e0e0ed09488d6b7

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In Information Systems and Management

In Organizational Behavior and Human Resource Management

In Sociology and Political Science

Citations in the corpus

Antecedents and consequences of mobile phone usability: Linking simplicity and interactivity to satisfaction, trust, and brand loyalty (2015, methodology): “Prior research has empirically validated the relationship between usability and satisfaction [8, 25].”
An expectation-confirmation model of continuance intention to use mobile instant messaging (2016, methodology): “While there are studies that have examined the role of user interface on satisfaction (Legris et al., 2003; Liu et al., 2009; Zviran et al., 2006), we extended it to continuance intention to use MIM.”
The Factor Structure of the System Usability Scale (2009, background): “Despite being a self-described “quick and dirty” usability scale, the SUS has become a popular questionnaire for end-of-test subjective assessments of usability [2, 3].”
The impact of customer interface quality, satisfaction and switching costs on e-loyalty: Internet experience as a moderator (2008, methodology): “In a recent study, Zviran et al. (2006) indicate that web sites have different, hidden, and subjective factors that stem from the process of use and system interaction and affect overall user satisfaction.”
When designing usability questionnaires, does it hurt to be positive? (2011, background): “The System Usability Scale is likely the most popular questionnaire for measuring attitudes toward system usability [14], [30].”
The determinants of recommendations to use augmented reality technologies: the case of a Korean theme park. (2015, background): “Satisfaction is a critical measure of information system success and effectiveness (Zviran et al., 2006).”