B2C e-commerce web site quality: an empirical examination

By Mei Cao, Qingyu Zhang, John Seydel. Industrial management & data systems, 2005

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The role of online and offline features in sustaining virtual communities: an empirical study (2007, methodology): “Service quality was measured by a four-item scale that assessed the extent to which the virtual community was trustworthy, responsive, personalized and attentive to member requests (DeLone and McLean, 2003; Cao et al., 2005).”
Initial trust and online buyer behaviour (2007, background): “Useful and easily understood information on web sites reduces asymmetric information, processes information behaviour, lifts the degree of online trust, and positively influences purchase intention (Koufaris and Hampton-Sosa, 2004; Kuo et al., 2004; Cao et al., 2005).”
The impact of online brand community characteristics on customer engagement: An application of Stimulus-Organism-Response paradigm (2017, background): “…such as information quality and system quality have been considered as imperative to incorporate while designing an effective company website (Cao et al., 2005; Hung and Lin, 2015; Ou and Sia, 2010), whereas interaction and rewards have been suggested to enhance satisfaction and brand…”