Effects of e‐service quality on loyalty intention: an empirical study in online auction
By Chiahui Yen, Hsi-Peng Lu. 2008
318 citations recorded by the source corpus.
Subfields: Information Systems and Management, Organizational Behavior and Human Resource Management, Sociology and Political Science
View Paper: https://www.semanticscholar.org/paper/4ee58532566ece544a868f565a4d01f4e188a10c
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In Information Systems and Management
- Heesup Han
- Younghoon Chang
- Siew Fan Wong
- Apollos Patricks Oghuma
- Christian Fernando Libaque Saenz
- Kisang Ryu
In Organizational Behavior and Human Resource Management
- Heesup Han
- Kisang Ryu
- Younghoon Chang
- Siew Fan Wong
- Apollos Patricks Oghuma
- Christian Fernando Libaque Saenz
- Jinsoo Hwang
- Sunghyup Sean Hyun
In Sociology and Political Science
- Heesup Han
- Younghoon Chang
- Siew Fan Wong
- Apollos Patricks Oghuma
- Christian Fernando Libaque Saenz
- Kisang Ryu
- Jalal Rajeh Hanaysha
- Sunghyup Sean Hyun
Citations in the corpus
- An expectation-confirmation model of continuance intention to use mobile instant messaging (2016, background): “Trust has a key effect on individuals’ pre-and post-usage attitudes and on satisfaction Yen and Lu (2008) E-service Efficiency, availability, privacy protection, e-recovery system (contact, fulfillment, responsiveness), DIS, SAT, perceived net benefits, loyalty E-service quality dimensions…”
- New or repeat customers: How does physical environment influence their restaurant experience? (2011, background): “An array of previous research has empirically confirmed a direct ausal relationship between disconfirmation and consumers’ satsfaction/dissatisfaction (Bigne et al., 2008; Bowen, 2001; Kanning nd Bergmann, 2009; Lee and Beeler, 2007; Loureiro, 2010; olinari et al., 2008; Patterson, 2007; Pizam and M”