WebQual: An Instrument for Consumer Evaluation of Web Sites

By Eleanor T. Loiacono-Mello, Richard Thomas Watson, Dale Goodhue. International Journal of Electronic Commerce, 2007

856 citations recorded by the source corpus.

Subfields: Information Systems and Management, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/6761f133a64b96ec7dbc55709bd49f423a24a0d6

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Citations in the corpus

Facets of visual aesthetics (2010, neutral): “For example, the aesthetics scale of the WebQual (Loiacono et al., 2002, 2007) is comprised of the items ‘‘visually pleasing’’ and ‘‘visually appealing’’.”
Explaining and Predicting the Impact of Branding Alliances and Web Site Quality on Initial Consumer Trust of E-Commerce Web Sites (2007, positive): “However, typical components of conceptualizations of Web site quality include navigability [45], graphical style [53], and functionality [74].”
Online Impulse Buying: Understanding the Interplay between Consumer Impulsiveness and Website Quality (2011, methodology): “The presence of high-quality environmental cues in an online interface increases the website’s quality (Loiacono et al., 2007).”
Engaging customers during a website visit: a model of website customer engagement (2016, background): “One stream (e.g. Loiacono et al., 2007; Chang et al., 2014; Park et al., 2012) have drawn from offline atmospherics literature, to consider the ‘silent language’ (Kotler, 1973: , p. 48) of online communication, with a view to designing website stimuli which produce desirable customer responses.”
Elucidating Individual Intention to Use Interactive Information Technologies: The Role of Network Externalities (2008, result): “The relationship between IT usage intention and usage behavior is empirically supported in numerous previous studies on IT usage [12, 27, 39].”
Examining Trust in Information Technology Artifacts: The Effects of System Quality and Culture (2008, background): “Visual appeal is another commonly cited Web site quality attribute for online Web sites [19, 52, 53, 61, 89].”
Website attributes in urging online impulse purchase: An empirical investigation on consumer perceptions (2013, neutral): “[40] andWells et al.”
What Signals Are You Sending? How Website Quality Influences Perceptions of Product Quality and Purchase Intentions (2011, methodology): “…and product packages in an online environment (Kim and Niehm 2009), extrinsic website quality attributes may be enhanced more efficiently than intrinsic website quality attributes, such as tailored information and interactivity (e.g., Jiang and Benbasat 2004-2005, 2007; Loiacono et al. 2007).”
The Effects of Personality Traits and Website Quality on Online Impulse Buying (2015, methodology): “According to Loiacono et al. (2007) such website characteristics represent the many facets of the website quality.”
The Influence of Website Characteristics on a Consumer's Urge to Buy Impulsively (2009, methodology): “Perceived visual appeal (Loiacono et al. 2007) The website is visually pleasing.”
Consumer Heterogeneity, Perceived Value, and Repurchase Decision-Making in Online Shopping: The Role of Gender, Age, and Shopping Motives (2016, methodology): “[2014], four items from Loiacono et al. [2007] and Wu et al.”
Exploring consumers' impulse buying behavior on social commerce platform: The role of parasocial interaction (2016, background): “In this study, information fit-to-task is defined as the extent to which information presented on a SCP is accurate and appropriate for shopping tasks (Loiacono et al., 2007).”