An Integrative Approach to the Assessment of E-Commerce Quality

By Stuart J. Barnes, Richard T. Vidgen. Journal of Electronic Commerce Research, 2002

1,087 citations recorded by the source corpus.

View Paper: https://www.semanticscholar.org/paper/b24f710072b2806944d9bea91a8e818ec15b91d2

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Citations in the corpus

RETRACTED: Stimulus organism response model based analysis on consumers’ online impulse buying behavior (2020, background): “Among them, the website information richness scale comes from Xiao Pei, Wu Yao and so on research 25 ; The website information vividness scale comes from Xiao Pei’s research 26 ; The website information reliability scale comes from WebQual4.”
Hedonic Shopping Motivation and Impulse Buying: The Effect of Website Quality on Customer Satisfaction (2021, methodology): “The findings from this study are also consistent with the research carried out by Botti and McGill (2011), which stated that a customer satisfaction is influenced by existent factors in the individual, namely the hedonic nature of shopping. Feelings to fulfill a social lifestyle when shopping are co”
Determinants of Continuous Intention on Food Delivery Apps: Extending UTAUT2 with Information Quality (2019, methodology): “We also included four items on information quality following Barnes and Vidgen [70] and Zhao [22].”
The impact of e-service quality and customer satisfaction on customer behavior in online shopping (2019, methodology): “These authors used the WebQual scale (usability, information, and interaction) developed by Barnes and Vidgen (2002) and two additional parameters, aesthetics and after-sales service, developed by Lee and Lin (2005) to measure e-service quality. The study used 240 random online interviews from an In”
Success Factors for Destination Marketing Web Sites: A Qualitative Meta-Analysis (2007, background): “Zeithaml, Parasuraman, and Malhotra (2000) Perceived convenience: Access, Ease of Navigation, Efficiency, Flexibility Perceived control: Reliability, Personalization, Security/privacy Donthu (2001) Site-related factors: Ease of Use, Aesthetic Design, Processing Speed, Security Vendor-related factors”
Perceived e‐service quality (PeSQ) (2007, result): “contents layout, contents updating and user-friendliness), and coincides with the proposals of previous studies (e.g. Loiacono et al., 2000; Barnes and Vidgen, 2002; Aladwania and Palvia, 2002; Yang and Fang, 2004; Yang et al., 2004).”
Shut-up I Don't Care: Understanding the Role of Relevance and Interactivity on Customer Attitudes Toward Repetitive Online Advertising (2008, background): “Important implications from these two studies apply to websites [Barnes & Vidgen 2002; Nah & Davis 2002].”
The relative advantage of electronic channels: a multidimensional view (2008, background): “Agarwal and Venkatesh (2002) T (content) Barnes and Vidgen (2002) T (information quality [accurate, timely, believable; security of site and personal information]) Empathy Website quality Bhatnagar et al. (2000) T T (perceived risk) D'Ambra and Rice (2001) T (ability to find otherwise hard to find…”
User satisfaction from commercial web sites: The effect of design and use (2006, background): “WebQual is a popular index calculated on the basis of user perceptions on dimensions of usability, information quality, and service interaction quality; it has evolved via a process of iterative refinement [8–13].”
Initial trust and online buyer behaviour (2007, background): “The online bookshop industry is one of the most mature ( Barnes and Vidgen, 2001, 2002”