Investigating the effect of website quality on e-business success: An analytic hierarchy process (AHP) approach

By Younghwa Lee, Kenneth A. Kozar. Decision Support Systems, 2006

508 citations recorded by the source corpus.

Subfields: Information Systems and Management, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/4d3fb9da18c078ac0d87361c79c6df9cbd936b5a

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In Information Systems and Management

In Organizational Behavior and Human Resource Management

In Sociology and Political Science

Citations in the corpus

Customer self-service systems: The effects of perceived Web quality with service contents on enjoyment, anxiety, and e-trust (2007, background): “Web design [57] and Web quality [3,54,47] are also suggested as important antecedents to online consumer behavior.”
Examining the influence of customer-to-customer electronic word-of-mouth on purchase intention in social networking sites (2019, background): “Lee and Kozar (2006) found that the provision of relevant information is the key attribute for success in the online travel business.”
From e-commerce to social commerce: A close look at design features (2013, methodology): “Lee and Kozar (2006), for instance, suggest a set of attributes related to service quality design, which are empathy, reliability and responsiveness.”
What Signals Are You Sending? How Website Quality Influences Perceptions of Product Quality and Purchase Intentions (2011, methodology): “Research Model3 tions without applying signaling theory (e.g., Collier and4 Bienstock 2006; Everard and Galletta 2005; Fang and5 Holsapple 2007; Lee and Kozar 2006; Loiacono et al. 2007;6 Lowry et al. 2008).”
A two-stage Fuzzy-AHP model for risk assessment of implementing green initiatives in the fashion supply chain (2012, background): “The literature on AHP in various applications is very rich (e.g. Lee and Kozar, 2006; Chan et al., 2006; Chang et al., 2007; Korpela et al., 2007; Ramanathan, 2007; Dağdeviren, 2008; Sharma and Agrawal, 2009; Chan and Chan, 2010; Sarminento and Thomas, 2010).”