An assessment of value creation in mobile service delivery and the moderating role of time consciousness

By Mirella Kleijnen, Ko de Ruyter, Martin Wetzels. 2007

890 citations recorded by the source corpus.

Subfields: Information Systems and Management, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/ad0376422f5e7b10b449e40dcb08220f4765da91

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In Information Systems and Management

In Organizational Behavior and Human Resource Management

In Sociology and Political Science

Citations in the corpus

Efficiency and quality as economic dimensions of perceived value: Conceptualization, measurement, and effect on satisfaction (2009, background): “The present study has investigated the economic components of perceived value, which are essential determinants of the construct, especially in the retail context (Kleijnen et al., 2007; Sirohi et al., 1998).”
Gender differences in using mobile data services: utilitarian and hedonic value approaches (2010, background): “situation) dependent (Kleijnen et al., 2007) and consumers’ motivations to use a service will differ in the way consumers perceive the value of the services (Hirshman and Holbrook, 1982).”
The role of service quality within Indonesian customers satisfaction and loyalty and its impact on Islamic banks (2019, methodology): “To assess the psychometric properties of the measurement instruments, we performed a procedure that was also performed by Kleijnen et al. (2007) using reflective indicators on all of the research constructs.”
The idiosyncratic behaviour of service quality, value, satisfaction, and intention to recommend in higher education: An empirical examination (2011, neutral): “, 2000; Eggert & Ulaga, 2002; Lam, Shankar, Erramilli, & Murthy, 2004); (c) willingness to buy (Chen & Dubinsky, 2003; Kleijnen et al., 2007); (d) loyalty (Lai, Griffin, & Babin, 2009; Lam et al.”
Habit slips: when consumers unintentionally resist new products (2017, background): “Finally, economic risk, or concerns about product value, may prevent consumers from adopting new products (Kleijnen et al. 2007).”
Consumer adoption of technological innovations: Effects of psychological and functional barriers in a lack of content versus a presence of content situation (2010, background): “The effect of perceived value on the adoption of innovations is well documented ( Kleijnen et al. , 2007”
Consumer-Retailer Emotional Attachment: Some Antecedents and the Moderating Role of Attachment Anxiety (2010, positive): “To test the second-order formative model, we used the repeated indicators method (Chin et al., 2003; Kleijnen et al., 2007).”