Habit slips: when consumers unintentionally resist new products

By J. Labrecque, Wendy Wood, David T. Neal, N. Harrington. 2017

88 citations recorded by the source corpus.

Subfields: Applied Psychology, Marketing

View Paper: https://www.semanticscholar.org/paper/062c5a732f84be1b7d3fcbb57db7fd50e286e80a

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Applied Psychology

1. I. Anderson
2. Wendy Wood
3. Linda D. Hollebeek
4. Benjamin Gardner
5. Phillippa Lally
6. David T. Neal
7. Bas Verplanken
8. Kevin Maréchal

In Marketing

1. Tom Chen
2. Linda D. Hollebeek
3. Rajendra K. Srivastava
4. I. Anderson
5. Wendy Wood
6. R. Rather
7. Jamid Ul Islam
8. Zillur Rahman

Citations in the corpus

• Habits and the electronic herd: The psychology behind social media’s successes and failures (2020, background): “In this way, students with stronger habits to use their smartphones were able to stack a new habit onto an old one and take advantage of the existing automaticity (see Labrecque et al., 2017).”
• S-D logic–informed customer engagement: integrative framework, revised fundamental propositions, and application to CRM (2019, background): “Our findings thus provide little insight for disengaged customers, who exhibit limited willingness to engage, or customers actively resisting to engage, with focal brands (Labrecque et al. 2016; Hibbard et al. 2001).”