Exploring consumer evaluations of e‐services: a portal site

By Allard C. R. van Riel, Veronica Liljander, P. Jurriëns. 2001

651 citations recorded by the source corpus.

Subfields: Information Systems and Management, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/accec61a52984427828fc776463260e65879969c

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In Information Systems and Management

In Organizational Behavior and Human Resource Management

In Sociology and Political Science

Citations in the corpus

A Customer Loyalty Model for E-Service Context (2003, neutral): “Several conceptualization of e-service have been offered in the literature (de Ruyter et al., 2001; van Riel et al., 2001; Featherman and Pavlou, 2002; Pollard, 2003).”
Gender differs: assessing a model of online purchase intentions in e‐tail service (2005, background): “Most research regarding consumer evaluations of retail services have examined services that are characterized by face-to-face interactions between consumers and employees in a physical store ( Van Riel et al. , 2001”
Online service quality dimensions and their relationships with satisfaction: A content analysis of customer reviews of securities brokerage services (2004, methodology): “For instance, Van Riel et al. (2001) have derived three key portal service”
Measuring the Quality of E-Banking Portals (2005, positive): “Responsiveness is assured by tailoring web site elements, products and conditions to customer demands which enhances customer participation in the service delivery process (van Riel et al. , 2001).”
Perceived e‐service quality (PeSQ) (2007, neutral): “van Riel et al. (2001) 1.”
Customers' perceptions of online retailing service quality and their satisfaction (2004, background): “However, prior research suggests that service quality tends to be context-bounded and service-type-dependent (e.g. Bienstock, 1997; Jun et al., 1998; Van Dyke et al., 1997).”
The Impact of Website Quality Dimensions on Customer Satisfaction in the B2C E-commerce Context (2007, background): “This ﬁnding might be the cause by the fact that customers expect high responsiveness from the prompt delivery of products, but might tolerate slower ﬁnancial transactions if such transactions have increased security (van Riel et al. , 2001).”