A Customer Loyalty Model for E-Service Context

By Pin Luarn, Hsin-Hui Lin. Journal of Electronic Commerce Research, 2003

501 citations recorded by the source corpus.

View Paper: https://www.semanticscholar.org/paper/c524089e59615f90f36e3f89aeb4485441cd7c06

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

1. Yi-Shun Wang
2. Bo Meng
3. Heesup Han
4. Timothy Hyungsoo Jung
5. Wansoo Kim
6. Namho Chung
7. Dianne Cyr
8. H. Pereira

Citations in the corpus

• Online purchase determinants of loyalty: the mediating effect of satisfaction in tourism (2016, background): “Therefore, retaining customers is a financial imperative for e-vendors, since attracting new customers is more expensive, especially in comparison to traditional stores (Luarn and Lin, 2003).”
• WEB-BASED SHOPPING: CONSUMERS' ATTITUDES TOWARDS ONLINE SHOPPING IN NEW ZEALAND (2005, background): “We found that it is a challenge for E-marketers to convert low frequency online buyers into regular buyers through successful website design and by addressing concerns about reliable performance.”
• Modeling Web Site Design Across Cultures: Relationships to Trust, Satisfaction, and E-Loyalty (2008, background): “[20], who found Web site trust and satisfaction to equally affect e-loyalty, and Luarn and Lin [36], who found satisfaction to have a stronger impact than trust on e-loyalty—although both investigations were in a single culture.”
• Bike-traveling as a growing phenomenon: Role of attributes, value, satisfaction, desire, and gender in developing loyalty (2017, background): “…behavior, and marketing have widely examined the antecedents of customer loyalty and the direct/indirect roles of such antecedents in the loyalty generation process (Getty & Thompson, 1994; Han & Ryu, 2009; Hwang & Hyun, 2014; Luarn & Lin, 2003; Oliver, 1999; Prebensen, Woo, & Uysal, 2014).”
• The determinants of recommendations to use augmented reality technologies: the case of a Korean theme park. (2015, background): “This was supported by Luarn and Lin (2003) and Vranakis et al. (2012), who concluded that satisfaction is among the most influential factors in loyalty within the mobile service context.”
• An examination of the determinants of customer loyalty in mobile commerce contexts (2006, background): “In addition to measurement issues, development of an understanding of the conceptual relationships between service encounter constructs has preoccupied researchers over the two decades [14,31,37,56].”