Measuring the Quality of E-Banking Portals

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eTransQual: A Transaction Process-Based Approach for Capturing Service Quality in Online Shopping (2006, background): “Consequently, we suggest that a complete definition should cover all cues and encounters that occur before, during and after the electronic service delivery (Bauer et al., 2005; Parasuraman et al., 2005; Zeithaml et al., 2002).”
e-GovQual: A multiple-item scale for assessing e-government service quality (2012, background): “While early in the development of e-government services, issues of accessibility were troubling and while some issues do remain, there is a new awareness raised by scholars like Bertot and Jaeger (2006). While the literature is not as robust as we would like to see, the authors believe this manuscri”
Understanding digital content marketing (2008, background): “…al. 2005; Holloway and Beatty 2003; Janda et al. 2002; Lee and Lin 2005; Wolfinbarger and Gilly 2002), online banking (e.g. Al-Hawari and Ward 2006; Bauer et al. 2005; Jayawardhena 2004; Zhu et al. 2002) and online service and customer support (e.g. Bitner et al. 2002; Croom and Johnston 2002;…”