Customers' perceptions of online retailing service quality and their satisfaction

By Minjoon Jun, Zhilin Yang, DaeSoo Kim. 2004

405 citations recorded by the source corpus.

Subfields: Information Systems and Management, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/ce6cfc1db2d454dcc79df9cc34a991829338cb48

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In Information Systems and Management

In Organizational Behavior and Human Resource Management

In Sociology and Political Science

Citations in the corpus

User satisfaction with mobile websites: the impact of perceived usefulness (PU), perceived ease of use (PEOU) and trust (2014, background): “According to Jun et al. (2004), online businesses need to concentrate more on friendliness and providing a user-friendly Web site.”
What Drives Experiential Loyalty Toward Smart Restaurants? The Case Study of KFC in Beijing (2018, background): “Jun, Yang, and Kim (2004) identify that perceived ease of use has a significant impact on satisfaction.”
Determinants of customer repurchase intention in online shopping (2009, background): “…does not embrace the unique facets of e-commerce service quality, such as the interactions between customers and web sites, since this instrument was developed to measure the quality of traditional customer service, which focuses mainly on customer-to-employee interactions (Jun et al., 2004).”
The determinants of recommendations to use augmented reality technologies: the case of a Korean theme park. (2015, neutral): “The importance of system quality has been thoroughly investigated in previous research (Jun et al., 2004; Lee & Chung, 2009; Wang & Chen, 2011; Wixom & Watson, 2001; Wu & Wang, 2006).”
The Moderating Effect of Customer Perceived Value on Online Shopping Behaviour (2011, background): “Most electronic commerce companies are beginning to realise the importance of e-service quality in determining the success or failure of online retail businesses (Yang and Jun, 2002; Zeithaml et al., 2002; Santos, 2003; Jun et al., 2004).”
The Effectiveness of Online Shopping Characteristics and Well-Designed Websites on Satisfaction (2012, background): “2006; Szymanski and Hise 2000), customer service (Ba and Johansson 2008; Jun et al. 2004; Wirtz and Mattila 2004; Zhang and Prybutok 2004), and pricing (Cao et al.”