Online service quality dimensions and their relationships with satisfaction: A content analysis of customer reviews of securities brokerage services

By Zhilin Yang, Xiang Fang. 2004

664 citations recorded by the source corpus.

Subfields: Information Systems and Management, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/ea78466635fb72fd91e35af8fdd3be6330b7b69c

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Information Systems and Management

1. Trang P. Tran
2. David C. Yen

In Organizational Behavior and Human Resource Management

1. Trang P. Tran

In Sociology and Political Science

1. Trang P. Tran
2. David C. Yen
3. Kuanchin Chen
4. Albert H. Huang

Citations in the corpus

• A study of factors that contribute to online review helpfulness (2015, background): “Responsiveness, reliability and ease of use have been identified as the top three reasons why customers are satisfied with an online merchant (Yang & Fang, 2004).”