Beyond concern - a privacy-trust-behavioral intention model of electronic commerce

By Chang Liu, Jack T. Marchewka, June Lu, Chun-Sheng Yu. Information Manager (The), 2004

851 citations recorded by the source corpus.

Subfields: Information Systems and Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/a71896b58310b7c13e1ef1ee34be659353d04e93

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In Information Systems and Management

In Sociology and Political Science

Citations in the corpus

Design aesthetics leading to m-loyalty in mobile commerce (2006, background): “In recent technology adoption studies, dependent variables have been attitude [87], acceptance [82], preference, satisfaction [64,65], intention [3,35,59], and actual use [15].”
Perceived risk and trust associated with purchasing at electronic marketplaces (2006, background): “…found to be of importance in both offline (e.g. Schurr & Ozanne, 1985; Crosby et al., 1990; Doney & Cannon, 1997; Smith & Barclay, 1997) and online purchasing settings (e.g. Gefen et al., 2003; Harris & Goode, 2004; Malhotra et al., 2004; Hampton-Sosa & Koufaris, 2005; Liu et al., 2005; Cho, 2006).”
Information privacy and correlates: an empirical attempt to bridge and distinguish privacy-related concepts (2013, background): “All measurement items are included in the Appendix A.”
Consumer perception of interface quality, security, and loyalty in electronic commerce (2009, background): “Hence, lack of security, as perceived by online consumers, is one of the main obstacles to the development of e-commerce, and studies [14] have recognized perceived security as being important in online purchase decisions.”
Understanding consumers' continuance intention towards mobile purchase: A theoretical framework and empirical study - A case of China (2015, background): “Liu et al. (2004) further stated that one of the primary reasons for many people not to conduct online shopping is a lack of trust in electronic transactions.”
Online repatronage intention: an empirical study among Malaysian experienced online shoppers (2014, background): “Privacy protection may be an important antecedent to build TRT; a customer must first believe that an online transaction will occur in a manner consistent with his or her expectations (Liu et al., 2005).”
Understanding online customer repurchasing intention and the mediating role of trust – an empirical investigation in two developed countries (2009, background): “Moreover, online customers’ privacy and security concerns about internet transactions may affect their trust in an online vendor (Belanger et al., 2002; Liu et al., 2005).”
Risk, trust, and the interaction of perceived ease of use and behavioral control in predicting consumers' use of social media for transactions (2018, neutral): “…to online environment likely influence decision making and ultimately behavior intentions (Benson et al., 2015; Chen & Dhillon, 2003; George, 2004; Ha & Stoel, 2009; Hansen et al., 2004; Liu et al., 2004; McKnight, Choudhury, & Kacmar, 2002; Saridakis, Benson, Ezingeard, & Tennakoon, 2015).”
Determinants of customer repurchase intention in online shopping (2009, background): “Prior research in the online shopping context indicates that consumers’ perceptions of privacy have a significant and positive effect on their trust in the online vendor (Bart et al., 2005; Liu et al., 2005; Román, 2007).”
Alexa, she's not human but… Unveiling the drivers of consumers' trust in voice‐based artificial intelligence (2021, background): “Various research has shown how perception of privacy negatively impacts trust and, in turn, users' behavior (Bansal et al. 2016; Chang et al., 2017; Liu et al.,2005; Zhou, 2011).”
The effect of online privacy policy on consumer privacy concern and trust (2012, methodology): “The research model was developed based on the Privacy– Trust–Behavioral Intention Model (Liu et al., 2004a) and the cross-cultural analysis of privacy notices of Global 2000 (Zhang et al., 2007).”