Understanding online customer repurchasing intention and the mediating role of trust – an empirical investigation in two developed countries

By Israr Qureshi, Yulin Fang, Elaine Ramsey, Patrick McCole, Patrick Ibbotson, Deborah R. Compeau. European Journal of Information Systems, 2009

296 citations recorded by the source corpus.

Subfields: Information Systems and Management, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/4935e85057b2cf1e407f93423243041020456ba0

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In Information Systems and Management

In Organizational Behavior and Human Resource Management

In Sociology and Political Science

Citations in the corpus

Satisfaction and post-purchase intentions with service recovery of online shopping websites: Perspectives on perceived justice and emotions (2012, background): “Repurchase intention is an expression of customer loyalty, which is critical if the vendor is to succeed (Kim & Son, 2009; Qureshi et al., 2009; Zhang et al., 2011).”
Effects of perceived service quality, website quality, and reputation on purchase intention: The mediating and moderating roles of trust and perceived risk in online shopping (2021, background): “Qureshi et al.’s (2009) study, based on e-commerce and customer repurchase intention, also found a direct and indirect relationship between perceived website quality, perceived reputation, the perceived capability of order fulfillment, trust, and repurchase intention.”
Repurchase intention in B2C e-commerce - A relationship quality perspective (2011, background): “Perceived reputation Poor/excellent public image [20] Not/extremely committed to customer satisfaction Not innovative at all/extremely innovative Products and/or services are extremely poor/excellent”
Trust considerations on attitudes towards online purchasing: The moderating effect of privacy and security concerns (2010, background): “Continued efforts should be made to instil consumer trust in the online vendor's ability, integrity, predictability, and benevolence as this may more positively stimulate customer repurchasing behaviors (Johnson and Hult, 2008; Qureshi et al., 2009).”
Determinants of repurchase intention in online group-buying: The perspectives of DeLone & McLean IS success model and trust (2014, methodology): “, 2012), and income (Qureshi et al., 2009), may impact repurchase intention.”