Consumer perception of interface quality, security, and loyalty in electronic commerce

By Hsin Hsin Chang, Su Wen Chen. Information Manager (The), 2009

463 citations recorded by the source corpus.

Subfields: Information Systems and Management, Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/c48d14f396def2f894d384cf0a6c3ff3c9998e49

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In Information Systems and Management

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Citations in the corpus

Online repatronage intention: an empirical study among Malaysian experienced online shoppers (2014, methodology): “The same number of items were used to measure PU (Hausman and Siekpe, 2009), SAT (Chang and Chen, 2009), TRT, (Chiu et al.”
Online purchase determinants of loyalty: the mediating effect of satisfaction in tourism (2016, background): “According to Chang and Chen (2009), online retailers must focus on assuring interface’s quality, since it positively affects customer satisfaction and consequently customer loyalty.”
New insights in the moderating effect of switching costs on the satisfaction-repurchase behavior link (2014, background): “…Oezer, and Arasil 2005 Customer loyalty x Balabanis, N, and A, 2006 E-store loyalty x x x Burnham, Frels, and Mahajan 2003 Intention to stay x Chang and Chen 2009 Customer loyalty x Chebat, M, and A, 2011 Exit/loyalty x x Chen 2006 Financial performance x de Matos et al. 2009…”
Consumer perception of knowledge-sharing in travel-related Online Social Networks (2016, methodology): “The measurement items for the switching costs were all adopted from Chang and Chen (2009) by adopting their measuring items to travel context.”
Facets of visual aesthetics (2010, background): “, 2009), customer loyalty (Chang and Chen, 2009), intention to revisit (Mahlke, 2002; Mundorf et al.”
What drives in-app purchase intention for mobile games? An examination of perceived values and loyalty (2016, background): “Customer loyalty is one factor contributing to the success of e-commerce (Chang and Chen 2009).”
The Moderating Effect of Customer Perceived Value on Online Shopping Behaviour (2011, background): “In addition to website design customer perceptions of transaction security are important, thus online retailers should address the common perceptions of risks involved in transmitting sensitive information, such as credit card numbers (Chang and Chen, 2009).”
Falling in love with online games: The uses and gratifications perspective (2010, background): “Security services are defined as ‘‘online game publishers restrict access to certain data to protect information confidentiality, integrity, system availability, and applications from manipulation or contamination” (Chang & Chen, 2009; Weill & Vitale, 2002).”
Determinants of continuance intention to use the smartphone banking services: An extension to the expectation-confirmation model (2016, background): “The items for perceived security and privacy were adapted from Casaló et al. (2007), Fang et al. (2005) and Chang and Chen (2009) while the items for perceived usefulness came from Venkatesh et al. (2011) and Bhattacherjee and Premkumar (2004).”