EMOTIONAL EXHAUSTION AND TURNOVER INTENTION IN HUMAN SERVICE OCCUPATIONS: THE PROTECTIVE ROLE OF COWORKER SUPPORT

By Lori J. Ducharme, Hannah K. Knudsen, P. Roman. 2007

303 citations recorded by the source corpus.

Subfields: General Health Professions, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/a0ff19719e4078c56c41bed016d9142fbf8db548

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In General Health Professions

In Organizational Behavior and Human Resource Management

Citations in the corpus

Emotional exhaustion and its consequences for hotel service quality: the critical role of workload and supervisor support (2020, background): “EM_EXH is mostly associated with occupations with high intensity of interpersonal interactions (Ducharme et al., 2007), such as in the hotel industry, where a high degree of interaction between hotel employees and guests takes place (Karatepe & Kilic, 2007), and guests’ satisfaction frequently…”
Burnout in Mental Health Services: A Review of the Problem and Its Remediation (2012, unknown): “Over time, the cumulative effects of managing a consumer caseload can lead to fatigue, exhaustion and burnout (Ducharme et al. 2008).”
Is all Support Equal? The Moderating Effects of Supervisor, Coworker, and Organizational Support on the Link between Emotional Labor and Job Performance (2017, methodology): “Perceived coworker support was assessed with three items adopted from Ducharme et al. (2008) (e.g., ‘‘When I encounter a problem, I usually seek help from my coworkers’’).”
Exploring the association between teachers’ perceived student misbehaviour and emotional exhaustion: the importance of teacher efficacy beliefs and emotion regulation (2010, background): “Besides being the main contributor to burnout, feelings of emotional exhaustion have been linked to the impairment of overall job performance, well‐being, and health (Ducharme, Knudsen, & Roman, 2008 ).”
The Effect of Emotional Intelligence on Turnover Intention and the Moderating Role of Perceived Organizational Support: Evidence from the Banking Industry of Vietnam (2020, unknown): “High turnover can lead to compromised client care and increased organizational costs [11].”
The Effects of Coworker and Perceived Organizational Support on Hotel Employee Outcomes (2012, background): “Empirically, Ducharme, Knudsen, and Roman (2008) demonstrated a significant negative association between coworker support and turnover intentions among counselors.”
Effects of culinary employees’ role stress on burnout and turnover intention in hotel industry: moderating effects on employees’ tenure (2012, background): “Blankertz and Robinson ( 1997 ) and Ducharme, Knudsen, and Roman ( 2008 ) reported that the most powerful and important variable that could predict turnover intent was burnout.”