Role stress, burnout and their effects on frontline hotel employees' job performance: evidence from Northern Cyprus

By Osman M. Karatepe, Orhan Uludağ. 2008

183 citations recorded by the source corpus.

Subfields: Organizational Behavior and Human Resource Management, Social Psychology, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/9c325783c4eeefc226b43178f3560bd0a9395ba7

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In Organizational Behavior and Human Resource Management

In Social Psychology

In Sociology and Political Science

Citations in the corpus

Empowering leadership and the influence of a humorous work climate on service employees' creativity and innovative behaviour in frontline service jobs (2011, background): “Methodology Participants It is reasonable to assume that frontline service employees in hospitality organizations are expected to deal with a number of requests by customers (Karatepe and Uludag, 2008).”
Job resourcefulness, symptoms of burnout and service recovery performance: an examination of call centre frontline employees (2009, background): “Previous research has demonstrated that role ambiguity and role conflict lead to both emotional exhaustion ( Karatepe and Uludag, 2008”
Student career prospect and industry commitment: The roles of industry attitude, perceived social status, and salary expectations (2014, background): “Further, research shows that the stress experienced by hospitality and tourism workers is often associated with poor management, such as the lack of empowerment, poor leadership, and poor work design, leading to role ambiguity and role conflict (Karatepe & Uludag, 2008; Ross, 1997).”
The effects of work overload and work-family conflict on job embeddedness and job performance: the mediation of emotional exhaustion. (2013, methodology): “Consistent with other studies (e.g. Babakus et al., 1999; Karatepe and Uludag, 2008), emotional exhaustion was measured via eight items from the Maslach Burnout Inventory (Maslach and Jackson, 1981).”
Service quality and turnover intentions as perceived by employees (2011, background): “Maertz et al. (2007) emphasize that employee turnover can be costly.”
Effects of culinary employees’ role stress on burnout and turnover intention in hotel industry: moderating effects on employees’ tenure (2012, background): “Stress among employees is inevitable in today’s rapidly changing organizational environment; excessive stress has an absolute adverse effect on efficiency (Karatepe & Uludag, 2008).”