Examining the Drivers and Performance Implications of Boundary Spanner Creativity

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Employee Emotional Competence (2016, background): “With one exception (Agnihotri et al. 2014), studies of EI remain silent about whether the relationship between the latent construct and its dimensions is formative or reflective.”
Four Decades of Frontline Service Employee Research: An Integrative Bibliometric Review (2021, background): “Similarly, a number of recent studies within this cluster have examined customer orientation through the lens of creativity (e.g., Agnihotri et al. 2014; Coelho and Augusto 2010; George and Zhou 2007) and innovation (Lages and Piercy 2012; Umashankar, Srinivasan, and Hindman 2011) to account for a…”
Delighting the Customer: Creativity-Oriented High-Performance Work Systems, Frontline Employee Creative Performance, and Customer Satisfaction (2019, background): “As previously noted, implicit in need satisfaction are domain- and creativity-relevant skills, which have been shown to relate to creativity (Agnihotri et al., 2014; Liu et al., in press), as have work-related interactions (belongingness need) and the resulting exchange of information (Perry-Smith,…”