The antecedents of service quality and product quality and their influences on bank reputation: evidence from the banking industry in China

By Yonggui Wang, Hing Po Lo, Y. V. Hui. 2003

420 citations recorded by the source corpus.

Subfields: Finance, Organizational Behavior and Human Resource Management, Strategy and Management

View Paper: https://www.semanticscholar.org/paper/890f857e66ba1b65db7d882377380adb6ae70158

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Citations in the corpus

Customer switching behaviour in the Chinese retail banking industry (2010, background): “However, there is a lack of detailed studies on factors that can influence or determine customers’ bank switching behaviour in the Chinese retail banking industry (Wang et al., 2003).”
Customer‐focused performance and the dynamic model for competence building and leveraging (2003, background): “), customer perceived service quality has been given more attention for its specific contribution to business competitiveness ( Wang et al ., 2003”
Bank service quality: comparing Canadian and Tunisian customer perceptions (2011, background): “The same tendency was observed in China (Wang et al., 2003).”
Islamic Banking Experience of Pakistan: Comparison between Islamic and Conventional Banks (2010, background): “Now banks have realized the importance of service quality for successful survival in today's global and highly competitive environment (Wang et al. 2003).”
Customer service quality in the Greek Cypriot banking industry (2005, background): “These characteristics coupled with the growing prominence of the services sector, have also increased the need for better service quality as companies look for ways to improve financial performance and attract customers in a very competitive environment ( Wang et al. , 2003”
The effects of country of origin and corporate reputation on initial trust: An experimental evaluation of the perception of Polish consumers (2008, background): “With respect to service characteristics, Wang et al. (2003) argue that corporate reputation is of specific importance in service industries “because the prepurchase evaluation of service quality is necessarily vague and incomplete” (Wang et al., 2003).”
Do customer satisfaction and reputation mediate the CSR–FP link? Evidence from Australia (2012, background): “Lastly, we cannot ignore the fact that a positive relationship has been found between customer satisfaction and reputation (Walsh et al., 2006, 2009; Wang et al., 2003).”
Service quality perception and customer satisfaction in Islamic banks of Pakistan: the modified SERVQUAL model (2017, background): “Previously, many studies have been conducted in the context of service quality and customer satisfaction (Ahmed et al., 2010; Arasli et al., 2005; Caruana et. al., 2000; Newman & Cowling, 1996; Peterson & Wilson, 1992; Rust & Oliver, 1994; Taylor & Baker, 1994; Wang et al., 2003; Woodside, Frey, & D”