Do customer satisfaction and reputation mediate the CSR–FP link? Evidence from Australia

By Jeremy Galbreath, Paul K. Shum. 2012

379 citations recorded by the source corpus.

Subfields: Marketing, Strategy and Management

View Paper: https://www.semanticscholar.org/paper/2b6bd54e8ac79c76a2eed10bf16021bb45557799

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Citations in the corpus

Corporate environmental responsibility, employer reputation and employee commitment: an empirical study in developed and emerging economies (2014, result): “This response rate is comparable with other studies in this area, which have demonstrated similar response rates as low as 6% (e.g. Simons, Pelled and Smith 1999; Maignan and Ferrell 2001; Galbreath and Shum 2012).”
How does corporate social responsibility contribute to firm financial performance? The mediating role of competitive advantage, reputation, and customer satisfaction (2015, background): “For example, empirical findings by some (e.g. Alafi & Hasoneh, 2012; Galbreath & Shum, 2012; Luo & Bhattacharya, 2006; Margolis et al., 2008; Shen & Chang, 2008) researchers showed a positive association between CSR and firm performance.”
Corporate social responsibility, product market perception, and firm value (2020, neutral): “Several studies argue that there is an indirect link between CSR and firm value (e.g. Servaes and Tamayo, 2013; Saeidi et al., 2015; Galbreath and Shum, 2012).”
CSR disclosure and firm performance: The mediating role of corporate reputation and moderating role of CEO integrity (2020, neutral): “…the empirical evidence of the indirect effect of CSR performance on FP transferred through corporate reputation by Lai, Chiu, Yan and Pai (2010), Galbreath and Shum (2012), Saeidi, Sofian, Saeidi, Saeidi and Saaeidi (2015); this study examines if firm reputation mediates the effect of CSR…”
The Effects of Corporate Social Responsibility on Customer Loyalty: The Mediating Effect of Reputation in Cooperative Banks Versus Commercial Banks in the Basque Country (2017, background): “2010) and thus an essential mediator between CSR and customer responses (Galbreath and Shum 2012; WonMoo et al. 2014).”
Corporate social responsibility engagement and firm performance in Asia Pacific: The role of enterprise risk management (2019, background): “These findings (Galbreath & Shum, 2012; Wood, 2010) imply that there is no conclusive evidence to support a clear and direct relationship between CSR and financial performance.”
A Multidimensional Analysis of the Relationship Between Corporate Social Responsibility and Firms' Economic Performance (2018, background): “Also, Chen and Wang (2011), Alafi and Hasoneh (2012) and Galbreath and Shum (2012) statistically assessed the positive impact that CSR has on its stakeholders.”
Common method bias in applied settings: The dilemma of researching in organizations (2020, methodology): “An example of this type of approach was demonstrated by Galbreath and Shum (2012) who explored corporate social responsibility in organizations.”