Miguel Morales
Organizational Behavior and Human Resource Management · 2008–2011
A researcher in the Science corpus: 2 papers; trusts 4 researchers and is trusted by 10 researchers here, as inferred from the citation graph.
Subfields
- Organizational Behavior and Human Resource Management — 25 citations into it; #3,008 of 8,741 by trust here, #3,100 by citations
- Marketing — 22 citations into it; #2,322 of 6,289 by trust here, #2,352 by citations
- Information Systems and Management — 5 citations into it
Whom Miguel Morales trusts overall
Their strongest outbound trust, strongest first, inferred from their citations.
Who trusts Miguel Morales overall
Papers from Miguel Morales's perspective
Ordered by how strongly the researchers Miguel Morales trusts endorse each paper. Same corpus, a different order for every researcher.
- A reliable and valid measurement scale for the perceived service quality of banks
- Dimensions of service quality in developed and developing economies: multi‐country cross‐cultural comparisons
- The antecedents of service quality and product quality and their influences on bank reputation: evidence from the banking industry in China
- The key determinants of Internet banking service quality: a content analysis
- A dimension‐specific analysis of performance‐only measurement of service quality and satisfaction in China's retail banking
- Bank service quality: evidence from five Balkan countries
- Correlates of customer loyalty to their bank: a case study in Nigeria
- The determinants of customer loyalty: An analysis of intangible factors in three service industries
- Relationship orientation or service quality
- Service quality measurement in the Chinese corporate banking market
Their papers
- Bank service quality: comparing Canadian and Tunisian customer perceptions (2011) — 237 citations
- Determinants of dining satisfaction and post-dining behavioral intentions. (2008) — 376 citations