Organizational justice and extrarole customer service: The mediating role of well-being at work

By C. Moliner, V. Martínez‐Tur, J. Ramos, José María Peiró, Russell S. Cropanzano. 2008

171 citations recorded by the source corpus.

Subfields: General Health Professions, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/8760225c5bb3ddaa3cc99d61c8fee79c02719c6f

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In General Health Professions

1. Adriana Viljevac
2. H. Cooper–Thomas
3. Gert
4. Roodt
5. Osman M. Karatepe
6. A. Saks
7. Jerald Greenberg
8. Janine

In Organizational Behavior and Human Resource Management

1. Osman M. Karatepe
2. H. Cooper–Thomas
3. Adriana Viljevac
4. A. Saks
5. Gert
6. Roodt
7. Jerald Greenberg
8. Janine

In Sociology and Political Science

1. A. Saks
2. H. Cooper–Thomas
3. Adriana Viljevac
4. Osman M. Karatepe
5. Jerald Greenberg
6. A. Grobelna
7. M. Kaptein
8. Xinyuan Zhao

Citations in the corpus

• An investigation into the validity of two measures of work engagement (2012, background): “2002 ; Bates 2004 ; Baumruk 2004 ; Richman 2006 ; Moliner, Martinez-Tur, Ramos, Peiro and Cropanzano 2008 ; Xanthopoulou, Bakker, Demerouti and Schaufeli 2009 ).”
• Procedural Justice, Work Engagement, and Job Outcomes: Evidence from Nigeria (2011, methodology): “However, empirical research supporting such relationships is sparse (Moliner et al., 2008).”
• Organizational Injustice as an Occupational Health Risk (2010, background): “However, states of unfairness are more inclined to trigger “hot” emotional reactions, such as anger and rage (Tripp & Bies, 2009 ), the kind of injustices that lead to burnout (eg, Moliner, Martinez‐Tur, Ramos, Peiro, & Cropanzano, 2008 ).”
• Work engagement, burnout and related constructs as predictors of turnover intentions : original research (2010, background): “Moliner et al. (2008) also found a positive relationship between work engagement and extra-role customer service.”
• Research on work engagement is well and alive (2011, unknown): “The positive direction of work engagement is not just a normative decision, but is reflected in an increasing number of research findings that demonstrate that work engagement is indeed associated with positive outcomes (Moliner, Martinez-Tur, Ramos, Peiro, & Cropanzano, 2008 ; Rich et al, in press”
• Perceptions of organizational politics and hotel employee outcomes: The mediating role of work engagement (2013, background): “Specifically, research illustrates that procedural justice and interactional justice influence extra-role customer service only via work engagement (Moliner et al., 2008).”