The Many Roles of Control in a Stressor-Emotion Theory of Counterproductive Work Behavior

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The battered apple: An application of stressor-emotion-control/support theory to teachers’ experience of violence and bullying (2010, background): “Key to providing empirical support for this framework is conceptualizing and operationalizing forms of control or support that are immediately relevant to the specific stressor in order to obtain moderation effects (Fox and Spector, 2006).”
Abusive supervision and the entitled employee (2014, methodology): “The hypothesized relationships were tested using Preacher and Hayes' (2008) mediation procedure, which allows for tests of direct and indirect effects and the analysis of bootstrap confidence intervals to evaluate mediation effects (Hayes, 2009).”
Customer negative events and employee service sabotage: The roles of employee hostility, personality and group affective tone (2013, background): “Under this situation, service workers might gain additional resources (e.g. emotional and social resources) from the unit context, which help service workers to appropriately deal with difficult customers and to interpret the negative events in a more positive way (Fox & Spector, 2006).”