Customer negative events and employee service sabotage: The roles of employee hostility, personality and group affective tone

By Nai‐Wen Chi, Wei-Chi Tsai, Shu-Min Tseng. 2013

105 citations recorded by the source corpus.

Subfields: Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/69fd8f7f1d82f93781aeae976c1c9bee66d6cbb6

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Organizational Behavior and Human Resource Management

1. H. Huang
2. Huo-Tsan Chang
3. Nai‐Wen Chi

In Sociology and Political Science

1. H. Huang
2. Huo-Tsan Chang
3. Nai‐Wen Chi

Citations in the corpus

• Can personality traits and daily positive mood buffer the harmful effects of daily negative mood on task performance and service sabotage? A self-control perspective (2015, background): “Therefore, in addition to daily task performance, we include service sabotage (i.e., employee behaviors that intentionally harm customer interests; Chi et al., 2013; Wang, Liao, Zhan, & Shi, 2011) in our model to fully capture the effects and boundary conditions of daily negative mood on…”