Linking emotion regulation strategies to affective events and negative emotions at work

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Customer negative events and employee service sabotage: The roles of employee hostility, personality and group affective tone (2013, methodology): “Although the number of studies developed to test affective event theory is increasing (e.g. Diefendorff et al., 2008; Judge, Scott, & Ilies, 2006), the present study is one of the first to examine the customer negative event service sabotage association using the framework of affective event theory.”
From bad to worse (2012, background): “, situation selection) (Diefendorff et al., 2008), thus reducing one’s availability and responsiveness to customers.”
Benefits of mindfulness at work: the role of mindfulness in emotion regulation, emotional exhaustion, and job satisfaction. (2013, background): “…at work has revealed that surface acting is frequently used, especially when employees interact with unpleasant clients and are confronted with stress and anger events (Diefendorff, Richard, & Yang, 2008; Grandey, Dickter, & Sin, 2004; Grandey, Tam, & Brauburger, 2002; Tot-terdell & Holman, 2003).”
Emotional Labor at a Crossroads: Where Do We Go from Here? (2015, methodology): “For example, one approach measures specific forms of emotion regulation as suggested by Gross’s (1998) framework (Diefendorff et al. 2008).”