A study of organizational citizenship behaviors in a retail setting

By Anna-Lena Ackfeldt, L. Coote. 2005

186 citations recorded by the source corpus.

Subfields: Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/71d8f99ce2bbfc4e0823fd2460a114f589c0b9f9

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In Organizational Behavior and Human Resource Management

In Sociology and Political Science

Citations in the corpus

Ethical work climate, employee commitment and proactive customer service performance: Test of the mediating effects of organizational politics (2017, background): “Furthermore, as PCSP is still a relatively new construct, its antecedents are largely unexplored.”
Managing Job Attitudes: The Roles of Job Satisfaction and Organizational Commitment on Organizational Citizenship Behaviors (2016, background): “Ackfeldt and Coote (2005) proposed that job attitudes includes the element of job satisfaction and organizational commitment as a direct predictor of OCBs.”
From personal values to creativity: evidence from frontline service employees (2011, background): “As employees who are committed to their employers tend to reciprocate (Ackfeldt and Coote, 2005), namely by adopting behaviors that contribute to organizational well-being, they are likely to engage in creativity, as these contribute to employee performance (Wang and Netemeyer, 2004) and, thus, to o”
Organizational Citizenship Behavior in Teaching: The Consequences for Teachers, Pupils, and the School. (2009, background): “In the light of the above definitions, it is apparent that OCB has been defined as those behaviors which are not formally prescribed, but yet are desired by an organization, such as punctuality, helping other employees, volunteering for things that are not required, making innovative suggestions to ”
The impact of internal marketing on commercial banks' market orientation (2011, background): “Recently, researchers speak about three dimensions of organizational citizenship behavior “helping behavior, civic virtue, and sportsmanship” ( Ackfeldt and Coote, 2005”