Resolving the puzzle of productive and destructive conflict in culturally heterogeneous workgroups: a communication accommodation theory approach

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Team conflict management and team effectiveness: the effects of task interdependence and team identification (2009, methodology): “Future research should use other sources and methods for evaluating team performance (Lovelace, Shapiro, & Weingart, 2001; Oldham & Cummings, 1996), as well as conflict management (Ayoko et al., 2002).”
Cross-cultural organizational behavior. (2007, background): “Germans endorse a regulative model, in part due to values for explicit contracting (Tinsley 1998, 2001).”
Towards understanding the role of emotions in conflict: a review and future directions (2008, background): “Positive emotional experiences in a work team were found to facilitate constructive conflict management (Ayoko et al., 2002; Kay et al., 2001).”
Innovation and Conflict Management in Work Teams: The Effects of Team Identification and Task and Relationship Conflict (2010, methodology): “The current study embraced the Dual Concern Model as the conceptual framework of conflict management patterns, while incorporating the distinction between constructive and destructive dispute handling (Ayoko et al., 2002; Desivilya & Eizen, 2005; Rusbult, 1993; Tjosvold, Poon, & Zi-you, 2005).”