The role played by perceived usability, satisfaction and consumer trust on website loyalty

By Carlos Flavián, Miguel Guinaliu, Raquel Gurrea. Information Manager (The), 2006

1,846 citations recorded by the source corpus.

Subfields: Information Systems and Management, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/5aac979796df425f98b25a645bdfc4bc9407e4ee

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In Information Systems and Management

In Organizational Behavior and Human Resource Management

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Citations in the corpus

Re-examining the influence of trust on online repeat purchase intention: The moderating role of habit and its antecedents (2012, background): “…of and that online sellers are concerned about their welfare during the transactions (Lankton et al., 2010) Consumers’ feeling of satisfaction is associated with their perceptions of the fulfillment of the required level of honesty, benevolence and competence by the website (Flavia´n et al., 2006).”
Pictorial content, sequence of conflicting online reviews and consumer decision-making: The stimulus-organism-response model revisited (2020, background): “Trust has been found to stimulate customers’ repurchase intentions and loyalty toward companies (Morgan & Hunt, 1994; Flavian et al., 2006; Ruiz at el., 2014).”
The Relationship among Product Risk, Perceived Satisfaction and Purchase Intentions for Online Shopping (2020, methodology): “In order to measure perceived satisfaction, four items were modified from the scale developed by Flavián et al. (2006).”
How shall I trust the faceless and the intangible? A literature review on the antecedents of online trust (2010, background): “Flavian et al. (2006) argue that low levels of usability may generate technical errors, which could increase customers’ feelings of distrust and could discourage them from ever engaging in subsequent online exchanges.”
Usability Ratings for Everyday Products Measured With the System Usability Scale (2013, methodology): “First, the instrument is technology agnostic, so that it can be used to evaluate a wide range of products and services, including web-sites (Flavián, Guinalíu, & Gurrea, 2006), computer hardware (Copus & Elder, 2004), multimodal systems (Wechsung & Naumann, 2008) interactive voice response systems…”
Repurchase intention in B2C e-commerce - A relationship quality perspective (2011, background): “, ease of navigation) can improve a consumer’s online buying experience and their perception of the vendor [4,7].”
CSR and Customer Outcomes: The Mediating Role of Customer Engagement (2018, background): “Customer loyalty ensures the sustainable benefit of the company [65].”