An Empirical Study of Consumer Switching from Traditional to Electronic Channels: A Purchase-Decision Process Perspective

By Alok Gupta, Bo-chiuan Su, Zhiping Walter. International Journal of Electronic Commerce, 2004

365 citations recorded by the source corpus.

Subfields: Marketing

View Paper: https://www.semanticscholar.org/paper/71df6783053a63226becf495086c8492b308a73c

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In Marketing

1. J. Valacich
2. John D. Wells
3. Anantaram Balakrishnan
4. Bo Zhang
5. Traci J. Hess
6. Shankar Sundaresan
7. V. Venkatesh
8. Hartmut Hoehle

Citations in the corpus

• What Signals Are You Sending? How Website Quality Influences Perceptions of Product Quality and Purchase Intentions (2011, background): “, wine, stereo equipment) 22 due to the challenges of evaluating experience product attri23 butes indirectly (Gupta et al. 2004).”
• Browse‐and‐Switch: Retail‐Online Competition under Value Uncertainty (2014, background): “…for various disadvantages of online purchasing, including having to wait for product delivery, concerns about the security and privacy of online transactions, and disutilities associated with the e-tailer’s delivery performance or after-sales service (e.g., Forman et al. 2009, Gupta et al. 2004).”