The Global Internet Shopper: Evidence from Shopping Tasks in Twelve Countries

By P. Lynch, R. J. Kent, Srini S. Srinivasan. Journal of Advertising Research, 2001

398 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/423c22fb69dc935f2fecf8b4741917962a00b43d

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Citations in the corpus

Which is more important in Internet shopping, perceived price or trust? (2012, background): “For example, books and CDs are of standard quality and therefore their quality is standard do not vary from one store to another store.”
Gen Y customer loyalty in online shopping: An integrated model of trust, user experience and branding (2016, background): “Company trustworthiness perceptions can increase customer intentions to return to a company both offline and online (Diamantopoulos & Winklhofer, 2001; Gefen, 2002; Lynch et al., 2001).”
Are the Drivers and Role of Online Trust the Same for All Web Sites and Consumers? A Large-Scale Exploratory Empirical Study (2005, result): “They are also consistent with, though not the same as, those of Lynch, Kent, and Srinivasan (2001), particularly with regard to delivering on promises and confidence in the site.”
Trustworthiness in electronic commerce: the role of privacy, security, and site attributes (2002, background): “Online marketers may convey their commitment to continuous service with the inclusion of customer service links, interactive email, and a help button on their Web site (Lohse and Spiller, 1998).”
Customer engagement in a Facebook brand community (2012, background): “Consumer satisfaction is likewise positively influence by customers’ affective responses such as their enjoyment, excitement and pleasure of using the service (Lynch et al., 2001; Wolfinbarger and Gilly, 2001), and these may be experienced due to customer engagement.”
Online servicescapes, trust, and purchase intentions (2010, background): “In this way, we replace Bitner’s (1992) third dimension that largely focuses on tangible factors in a brick-and-mortar context, with the dimension of ﬁnancial security that various commentators have argued to be more important in the online environment (e.g. Szymanski and Hise, 2000; Zeithaml et al.”
The development of initial trust in an online company by new customers (2004, background): “One of the reasons online customers do not buy online is because the web sites are complicated and difﬁcult to use [6,50].”
Modeling the impact of internet atmospherics on surfer behavior (2005, background): “First, it confirmed several relationships discussed in prior literature, such as: (1) navigational cues positively influencing purchase intentions (Lynch et al., 2001); before developing intentions, surfers navigate through the site or find more information via other channels; (2) a direct link…”
Effect of brand name on consumers' risk perceptions of online shopping (2004, background): “Effect of brand name on consumers' risk perceptions of online shopping”
Psychological antecedents of institution-based consumer trust in e-retailing (2004, neutral): “Most has been on the effects of situational factors; i.e., the design of the website and the use of brand names or trust seals [17,33,37,38,47,50–52,54 ,55 Trustismuch more important in an online situation than in an ofﬂine situation.”
A Comparison of Online Trust Building Factors between Potential Customers and Repeat Customers (2004, background): “Most of the leading product categories in Internet shopping, such as tickets and music CDs, involve “low touch” and “no-touch” services (Lynch et al., 2001).”
The Role of System Trust in Business-to-Consumer Transactions (2003, background): “Recent research suggests that adding features such as third-party certifications, guarantees, and former customer testimonials may be the most important improvements to make on a Web site because such mechanisms engender trust in the site [45].”